Complaint Compliance Analyst I

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and address customer and regulatory complaints.

• Assist in the Bank’s compliance complaints program.

• Receive complaints and prepare as well as review responses.

• Determine root causes of complaints and ensure suitable responses and remediation actions.

• Monitor, document, and escalate regulatory issues.

• Compose and review intricate complaints from regulatory bodies and customers for Core Bank and CCBX fintech partners.

• Record and manage complaint cases in a GRC tool, including account details and pertinent documents.

• Supervise open complaints daily to ensure timely completion of responses.

• Adhere to internal policies, procedures, and regulatory standards.

• Refer complex cases to senior compliance analysts or management.

• Assist with regulatory inquiries and audits by gathering necessary documentation.

• Stay informed about consumer protection regulations, including Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z, Reg B, and the Fair Credit Reporting Act.

• Report risks and trends to relevant stakeholders.

• Collaborate with Compliance, Risk, and Customer Support teams.

⛳️ Requirements

• Bachelor’s degree, or a combination of education and relevant experience.

• At least 1 year of relevant experience in compliance, customer complaints, regulatory risk, or banking operations.

• Previous experience in managing complaints is preferred.

• Proficient in Microsoft 365 applications, including Excel, SharePoint, Teams, and Word.

• Strong attention to detail with the ability to analyze complaint data and identify trends.

• Excellent written and verbal communication skills.

• Capable of summarizing issues, articulating complex concepts, generating reports, and drafting clear, compliant responses.

• Ability to handle multiple tasks, prioritize workloads, and meet deadlines.

• Eagerness to learn and adapt in a regulatory-focused environment.

• Strong teamwork skills.

• Familiarity with consumer financial protection laws is a plus.

• Must be available to work standard Pacific Time business hours, 8 AM–6 PM PT with flexibility, regardless of location.

• Must be able to work without employment sponsorship.

🏝️ Benefits

• Medical Coverage: Select from three competitive medical plans.

• Health Savings Account (HSA) with tax benefits and employer contributions.

• Flexible Spending Accounts (FSA) for healthcare and dependent care costs.

• Dental and Vision Insurance.

• Company-paid basic life insurance, with options for additional coverage.

• Long-Term/Short-Term Disability (LTD) support.

• Supplemental Hospital Indemnity, Accident Insurance, and Critical Illness coverage.

• 401(k) retirement plan with company matching.

• Generous vacation and sick leave policies.

• 11 paid holidays.

• Bonus opportunities available.