Community Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic ally to new Mighty Pro Hosts during the onboarding process to enhance member adoption, engagement, and retention.

• Conduct workshops focused on community design, content scheduling, and engagement strategies.

• Provide training on feature utilization, onboarding processes for members, and tactical programming.

• Offer creative suggestions for landing pages, welcoming experiences, email sequences, and network messaging.

• Create and implement strategic Community Design Plans, encompassing network architecture, monthly themes, onboarding workflows, and launch programming calendars.

• Work in collaboration with Launch Specialists and Implementation teams, managing lightweight setup tasks as necessary.

• Ensure excellence in the configuration of spaces, access structures, and the overall member experience.

• Keep internal stakeholders informed about Host performance, requirements, risks, and results.

• Document and expand upon Customer Success best practices, recognize trends, and enhance playbooks.

⛳️ Requirements

• Over 6 years of client-facing experience, ideally with strategic accounts or engagements in the 5–6 figure range within a SaaS, media, or creator-centric business.

• At least 2 years of experience in consulting, business coaching, or an agency setting.

• Capability to formulate long-term strategies, define success metrics, and manage execution details.

• Profound understanding of community-building and digital member experiences.

• Exceptional communication and facilitation abilities, including guiding executive teams through planning, decision-making, and feedback processes.

• Strong meeting management skills, encompassing planning, gathering nuanced input, assessing the environment, and concluding with clear decisions and subsequent actions.

• Flexibility and initiative in growing and uncertain environments.

• Ability to collaborate across functions, including Customer Success, Implementation, Product, and Strategy.

• A curious and growth-oriented mindset with a desire to continuously learn about Hosts, their businesses, and evolving digital communities.

🏝️ Benefits

• A vibrant, remote-first workplace culture that promotes creativity, autonomy, and innovative thinking.

• Extensive benefits package, including health, vision, dental, and generous paid time off.

• Clear pathways for professional development, including leadership opportunities and support for skill enhancement.

• The opportunity to influence the future of how communities, creators, and brands succeed online—alongside the team that is shaping what comes next.