Community Resource Advisor – Part-Time

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver information and referral services along with crisis intervention support via phone and electronic means to the public and community professionals around the clock, 7 days a week.

• Conduct interviews with clients and perform comprehensive assessments of their needs.

• Identify suitable resources for clients.

• Assist clients in executing referrals and connecting them with other agencies when necessary.

• Advocate for inquirers when needed to facilitate contact with and utilization of resources.

• Perform follow-up actions to ensure the needs of inquirers are satisfactorily met.

• Employ crisis management techniques in line with agency protocols.

• Keep complete and precise documentation.

• Stay updated with ongoing training requirements for both services offered.

• Participate in community outreach initiatives as directed by the management team.

• Actively engage in agency programs and events.

• Support operations during emergencies as specified by agency policy.

• Maintain current knowledge of agency processes, policies, and procedures.

• Work two days a week on either an 11am–5pm schedule with an additional weekend shift or a 6pm–12am schedule with a weekend shift.

⛳️ Requirements

• High school diploma is required.

• Experience in human services is preferred.

• Completion of a 40-hour classroom training session is mandatory (provided by Gryphon Place).

• Availability for at least one weekend day per week is necessary.

• Evening availability is required.

• Strong interpersonal skills are essential.

• Proficient computer skills are required.

• Proven crisis intervention skills are necessary.

• Understanding of substance abuse and mental health issues is important.

• Ability to communicate clearly and effectively, along with accurate assessment of the inquirer’s needs.

• Capability to work as part of a team in an experiential learning environment.

• Strong problem-solving skills and conflict resolution abilities are required.

• Ability to work independently with minimal supervision is essential.

• Must maintain professional standards while assisting individuals from diverse backgrounds.

• Familiarity with program procedures and the contact center's information system is needed.

• Reliable internet service and a cellular phone are required.

🏝️ Benefits

• Fully remote work arrangement.

• 40-hour classroom training provided by Gryphon Place.