Community Resource Advisor – Part-Time

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Deliver information and referral services, along with crisis intervention assistance, to the public and community professionals via phone and electronic means, available 24/7.

• Conduct client interviews and perform comprehensive assessments to determine their needs.

• Identify suitable resources for clients.

• Assist clients in executing referrals and connect them with other agencies when necessary.

• Advocate for those seeking help by facilitating their contact with and utilization of resources.

• Perform follow-up actions to ensure that the needs of inquirers are adequately addressed.

• Apply crisis management techniques in line with agency guidelines.

• Maintain thorough and accurate documentation.

• Keep up-to-date with ongoing training requirements for both services.

• Participate in community outreach initiatives as directed by management.

• Engage in agency programs and events.

• Provide operational support during disasters as outlined by agency policy.

• Stay informed about agency processes, policies, and procedures.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma is required.

• Experience in human services is preferred.

• Completion of a 40-hour classroom training is mandatory (provided by Gryphon Place).

• Availability on Saturdays from 9 a.m. to 8 p.m. for an 8-hour shift is required.

• Must be available for one additional day per week during the second shift, from 4 p.m. to 12 a.m.

• Strong interpersonal skills are essential.

• Proficient computer skills are necessary.

• Demonstrated ability in crisis intervention is required.

• Knowledge of substance abuse and mental health topics is important.

• Clear and effective communication, along with accurate assessment of inquirer needs, is expected.

• Ability to work as part of a team in an experiential learning environment is necessary.

• Competence in problem-solving and conflict resolution is required.

• Ability to work independently with minimal supervision is essential.

• Professionalism in assisting individuals from diverse backgrounds is expected.

• Familiarity with program procedures and the contact center's information system is required.

• Reliable internet service and a cellular phone are mandatory.

🏝️ Benefits

• Part-time schedule totaling 16 hours.

• 40-hour classroom training provided by Gryphon Place.

• Fully remote work arrangement available.

• Reliable internet service and a cellular phone are required for remote work.