Community Manager – Twitter, Discord

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and enhance the Creator Partnership program, encompassing tiers, benefits, expectations for partners, and perks.

• Facilitate the onboarding process for new partners, oversee community moderation, address inquiries, and cultivate individual member relationships.

• Organize regular challenges, critiques, discussions, creator calls, webinars, livestreams, Q&A sessions, and office hours.

• Transform members into ambassadors through increased visibility, recognition, and a well-defined program pathway.

• Coordinate creator-led launches, providing early access, briefs, and necessary assets, and generating content for launch day.

• Manage alpha and early-access cohorts, including onboarding testers, establishing rules, gathering quantitative and qualitative feedback, and liaising with product and ML teams.

• Broaden community engagement beyond Discord to platforms like X, LinkedIn, Instagram, YouTube, Reddit, Substack, and in-person meetups.

• Document community operations from the onboarding phase through to launch day.

• Monitor engagement, retention, and participation in launches, and deliver a concise weekly report.

• Oversee onboarding for creators who respond positively to outreach efforts.

• Report directly to the Head of Content and collaborate with creative, product, engineering, ML, support, and design teams.

⛳️ Requirements

• Proven experience in developing or managing a creator, ambassador, or partner program, including tiers, perks, guidelines, and member management.

• Demonstrated experience in running a creative community from start to finish, preferably in the creative AI space, with quantifiable results to share.

• Ability to maintain recurring community activities over several months.

• Experience in converting active members into ambassadors, experts, or co-hosts.

• Personal engagement with AI image and video tools, accompanied by well-informed perspectives on their use.

• Insight into the priorities of creative professionals, including craft, taste, credit, and time management.

• Competence in managing numerous relationships without oversight.

• Proficiency in English at a C1 level or higher.

• Comfortable leading livestreams or calls.

• Active participation on platforms utilized by the community, with the ability to operate independently to meet community needs.

• Experience with alpha, beta, or early-access programs is a plus.

• Outreach experience, particularly automated outreach utilizing CRM, Clay, Make, Zapier, or Discord bots, is advantageous.

• Background in organizing in-person events and meetups is a plus.

• Personal presence on platforms such as X, LinkedIn, Instagram, or YouTube is beneficial.

• Experience working in a design tool, creative technology, or AI company is a plus.

🏝️ Benefits

• Early access to the latest Recraft models.

• Direct communication with product and ML teams.

• Opportunities to experiment with various formats, platforms, and innovative ideas.

• Competitive salary structure.

• Performance review-based bonus potential.

• Flexible opportunities to work across different community formats and platforms.