Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture direct, ongoing relationships with member organizations within the US community.

• Act as the primary voice of the community for GTIA on a daily basis.

• Facilitate connections among members to peers, programs, research, and resources.

• Enhance membership engagement, retention, renewal, and acquisition efforts.

• Welcome new members and identify those at risk of leaving.

• Oversee the Community Executive Council, including the recruitment and support of council members.

• Organize agendas and meeting schedules, and facilitate focused, well-attended gatherings.

• Initiate, facilitate, and manage interest groups.

• Recruit and support Interest Group leaders, coordinating agendas, speakers, and content.

• Monitor chapter leadership coverage, meeting frequency, attendance, and member satisfaction.

• Connect chapters to GTIA events, research, and resources.

• Identify, recruit, and manage members of the Advisory Council.

• Track business, technology, regulatory, and market issues impacting members.

• Collect member feedback through conversations, groups, chapters, and surveys.

• Report member trends and emerging issues to leadership.

• Represent GTIA at regional, GTIA, and industry events.

• Assist members in participating in events, speaking opportunities, and volunteer roles.

• Collaborate with community, member experience, events, research, education, and partnership teams.

• Maintain accurate records of members, group rosters, and chapter information.

• Share community plans and progress updates with the VP.

• Travel regularly within the territory to engage with members and chapters.

⛳️ Requirements

• Extensive knowledge of the IT channel and the MSP and solution provider community within the territory.

• A genuine passion for the IT channel.

• Proven track record of building relationships and establishing trust with business owners and senior leaders.

• Experience in running peer groups, chapters, or volunteer-led communities.

• Strong facilitation skills, both in-person and virtual.

• Excellent diplomatic skills.

• Ability to remain composed under pressure.

• Member-first mindset, capable of understanding and addressing member needs.

• Analytical abilities to identify trends and translate member feedback into clear themes.

• Appropriate knowledge and application of technology to enhance efficiency and outcomes.

• Proficiency in Microsoft 365 (Excel, PowerPoint, Word, Copilot).

• Exceptional interpersonal, written, and oral communication skills.

• Ability to work autonomously and within cross-functional, geographically dispersed teams.

• Strong organizational and time management abilities, with the capacity to prioritize multiple tasks and meet deadlines.

• Outstanding attention to detail and quality.

• Degree preferred, though not required.

• 7+ years of varied experience in the IT channel/MSP ecosystem.

• Demonstrated experience in leading or managing member communities, peer groups, chapters, or associations.

🏝️ Benefits

• A fully remote work environment.

• Excellent health benefits.

• Unlimited PTO.

• Competitive salaries.

• A robust incentive program.

• Annual performance-based bonus.

• Medical, dental, and vision coverage.

• 401(k) with employer match.

• Paid time off and holidays.

• Parental leave.