Community Impact Operations Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer support to staff, teenagers, and parents using the myBBYO Salesforce CRM and the front-end website.

• Respond to frequently asked questions regarding password resets, event creation and registration, scholarship applications, and login problems.

• Generate data reports and insights for field professionals.

• Maintain technical documentation, instructions, and staff checklists.

• Organize logistics for Community Impact meetings and events.

• Complete administrative duties related to scholarships, project-based roles, camp documentation, surveys, and follow-up on regional compliance.

• Collaborate with Community Impact leaders to enhance operations, identify resource deficiencies, and develop and implement solutions.

• Manage the Community Impact Microsoft ecosystem, encompassing Teams channels, Outlook distribution lists, SharePoint pages, and file organization.

• Assist volunteer advisor operations, which include ordering gifts and awards, coordinating recruitment, tracking metrics, fostering community through chats and newsletters, creating presentations, and managing schedules.

• Aid in the design and processes of annual planning, including Community Hub templates, timelines, and distribution.

• Conduct yearly reviews and audits of Community Impact forms, waivers, and compliance requirements.

• Oversee regional financial activities in Salesforce, such as unpaid balances, transaction-charge auditing at 3%, ACH refunds, and event-registration reconciliation.

• Support chapter financial processes involving bank accounts, cashless payments, and completion of grant forms.

• Assist with financial documentation and process enhancements for Community Impact operations.

⛳️ Requirements

• 2-5 years of professional experience.

• An Associate degree or higher, or currently enrolled in a graduate program.

• Experience working with youth or teenagers is preferred.

• Previous involvement with BBYO as a teen or staff member is advantageous.

• Customer service experience supporting users of CRM and website systems.

• Capability to produce data reports and insights.

• Ability to maintain technical documentation, instructions, and checklists.

• Proficiency in coordinating meetings and events.

• Competence in managing Microsoft ecosystem tools, including Teams, Outlook, SharePoint, and file organization.

• Ability to assist with financial processes such as unpaid balances, transaction-charge auditing, ACH refunds, reconciliations, bank accounts, cashless payments, and grant forms.

🏝️ Benefits

• Flexible work environment.

• Flexibility in location for work.

• Autonomy in accomplishing tasks.

• An inclusive culture that celebrates authenticity, fosters respect, and encourages fun.

• Equal employment opportunity and non-discrimination.