Community Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and maintain direct, ongoing relationships with member organizations within the US community.

• Act as the primary voice of the community for GTIA on a daily basis.

• Connect members with peers, programs, research, and resources.

• Foster membership engagement, retention, renewal, and acquisition.

• Oversee the Community Executive Council, including the recruitment and support of its members.

• Schedule meetings and set agendas for the Executive Council.

• Initiate, facilitate, and manage interest groups.

• Recruit and provide support to Interest Group leaders.

• Monitor participation and outcomes of interest groups.

• Keep track of chapter leadership coverage, meeting frequency, attendance, and member satisfaction.

• Link chapters to GTIA events, research, and resources.

• Identify and recruit members for the Advisory Council.

• Collaborate with the Advisory Council support team to manage Advisory Councils.

• Collect member feedback through conversations, groups, chapters, and surveys.

• Communicate member themes and emerging issues to the VP and global community leaders.

• Represent GTIA at regional, GTIA, and industry-related events.

• Assist members in participating in events, speaking opportunities, and volunteer roles.

• Collaborate with teams focused on community, member experience, events, research, education, and partnerships.

• Maintain accurate records of members, group rosters, and chapter information.

• Support corporate objectives and share community plans and progress with the VP.

• Travel regularly within the territory to engage with members and chapters.

⛳️ Requirements

• In-depth knowledge of the IT channel and the MSP and solution provider community in the territory.

• A genuine passion for the IT channel.

• Proven capability to develop relationships and build trust with business owners and senior leaders.

• Experience in managing peer groups, chapters, or volunteer-led communities.

• Strong facilitation skills, both in-person and virtually.

• Exceptional diplomacy skills.

• Ability to manage competing priorities and opinions with fairness and grace.

• Remain composed under pressure.

• Member-first mentality, with an understanding of member needs and how to address them.

• Analytical abilities to identify trends and synthesize member feedback into clear themes.

• Appropriate understanding and usage of technology to enhance efficiency and outcomes.

• Proficiency in Microsoft 365 (Excel, PowerPoint, Word, Copilot).

• Excellent interpersonal, written, and verbal communication skills.

• Ability to work independently and collaboratively within cross-functional, geographically dispersed teams.

• Strong organizational and time management capabilities.

• Ability to prioritize multiple assignments and meet deadlines.

• Exceptional attention to detail and quality.

• 10+ years of diverse experience in the IT channel/MSP ecosystem.

• Demonstrated experience in leading or managing member communities, peer groups, chapters, or associations.

• A degree is preferred but not mandatory.

🏝️ Benefits

• A fully remote work environment.

• Comprehensive health benefits.

• Unlimited paid time off (PTO).

• Competitive salary packages.

• A robust incentive program.

• Annual performance-based bonuses.

• Coverage for medical, dental, and vision needs.

• 401(k) plan with employer matching.

• Paid time off for holidays.

• Parental leave.