Communications/Documentation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Edit and maintain technical and programmatic documents, such as standard operating procedures, program reports, and reference guides.

• Ensure that all documentation adheres to style guides, grammar standards, and the formatting requirements of the organization.

• Oversee document lifecycles from initial drafting through to review, revision, approval, and version control.

• Coordinate documentation review cycles with internal technical teams and external stakeholders.

• Monitor feedback, consolidate comments, and ensure timely resolution and final approval of documents.

• Draft, edit, and refine executive correspondence, announcements, newsletters, and updates for stakeholders.

• Customize content for executive, technical, and general audiences effectively.

• Proofread outgoing communications to ensure accuracy, professionalism, and alignment with organizational standards.

• Manage the organization’s SharePoint environment, including sites, libraries, and pages.

• Maintain the architecture of SharePoint sites, document libraries, folder hierarchies, metadata tagging, and permissions.

• Develop and implement SharePoint governance standards, naming conventions, version control, and content lifecycle management.

• Collaborate with IT and program teams to enhance SharePoint functionality, integrate workflows, and resolve access or content issues.

• Track action items, document reviews, deadlines, and miscellaneous tasks efficiently.

• Provide support for scheduling, meeting minutes, and cross-functional coordination.

• Follow up with stakeholders to ensure timely completion of tasks and deliverables.

⛳️ Requirements

• A minimum of 2 years of experience with a BS/BA; or 6 years with a high school diploma or equivalent.

• At least 2 years of experience in technical writing, documentation management, or a similar communications role.

• Proven expertise in grammar, punctuation, style, and document formatting.

• Demonstrated ability to manage multiple concurrent tasks and deadlines with a high level of organization and attention to detail.

• Experience in coordinating document reviews with cross-functional teams and external stakeholders.

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and document management tools.

• Strong interpersonal and communication skills to work effectively across all levels of the organization.

• Must be a US Citizen.

• Must be able to obtain and maintain the required agency clearance.

• Experience supporting federal government programs or operating within a regulated environment.

• Familiarity with IT, infrastructure, or technology program documentation.

• Experience with Microsoft SharePoint Online, including site creation, document library management, permissions configuration, content organization, and integration with Microsoft 365 tools (Teams, OneDrive, Power Automate).

• Knowledge of Section 508 accessibility standards for documents, presentations, and SharePoint content.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Health savings account.

• Short-term disability.

• Long-term disability.

• Employee assistance program (EAP).

• Parental leave.

• 401(k).

• Paid time off (PTO) for vacation.

• Company-paid holidays.

• Potential eligibility for overtime.

• Potential eligibility for shift differential.

• Potential eligibility for a discretionary bonus.