Commission Success Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as the main point of contact for Technology Advisors regarding commission inquiries.

• Oversee bulk case submissions and conduct scheduled calls to address complex challenges, training requirements, and opportunities to align advisors with Telarus systems and tools.

• Foster a supportive, trusting, and positive atmosphere while steering issues towards resolution.

• Reconcile and verify commission payments utilizing supplier statements, invoices, contractual commission structures, and various data sources.

• Employ Excel, Outlook, Salesforce, AI-enabled tools, and additional systems to gather and analyze information.

• Identify discrepancies, document findings, clarify resolutions, and update Telarus systems to avert future occurrences.

• Accurately record case activities in Salesforce and complete tasks within designated service levels and accuracy standards.

• Receive and manage incoming commission-related cases from the Commission Inquiry team.

• Take ownership of complex, urgent, aging, or high-impact commission disputes until resolution, and de-escalate concerns from Technology Advisors.

• Coordinate with suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders.

• Acquire billing records, statements, and invoices as necessary.

• Conduct calls with Technology Advisors, establish ownership and next steps, manage expectations, and maintain visibility into case duration, timelines, service levels, and documentation.

• Identify recurring issues and suggest enhancements in processes, systems, or communications.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Minimum of three years of experience in commission reconciliation or related finance roles.

• Experience in supporting sales professionals or customers and resolving intricate concerns.

• Proven track record of exceptional customer service and professional judgment.

• Strong analytical, investigative, reconciliation, and problem-solving abilities.

• Excellent organizational skills, attention to detail, and time management capabilities.

• Ability to work autonomously in a dynamic, fast-paced, and occasionally stressful environment while meeting specified service levels.

• Intermediate or advanced proficiency in Microsoft Excel and familiarity with Microsoft Office or related productivity tools.

• Outstanding verbal, written, interpersonal, listening, and de-escalation communication skills.

• Ethical and honest approach with consistent communication from management and regular, predictable attendance.

• Experience in resolving high-pressure customer situations is preferred.

• Preferred knowledge of technology services, telecom, channel, supplier, or brokerage industries.

• Familiarity with Salesforce or a similar customer relationship management system is preferred.

• Capability to sit for prolonged periods while working at a desk and on a computer.

🏝️ Benefits

• Positive company culture.

• Professional support, resources, and education focused on partner success.