Commercial Operations Supervisor

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the daily operational activities of title production staff involved in national transactions.

• Assign tasks, manage workflow, and provide staffing recommendations.

• Conduct candidate interviews and offer hiring suggestions in collaboration with management.

• Draft and execute performance evaluations.

• Offer continuous feedback and coaching.

• Oversee disciplinary procedures.

• Develop and implement processes and metrics to enhance customer service, quality, turnaround time, and productivity.

• Assist with personnel management and setting objectives.

• Deliver regular status updates and reports to the manager.

• Collaborate with Production, Title/Underwriting, Escrow, and Post Closing teams to ensure compliance, adherence to policies, and achievement of production goals and timelines.

• Provide underwriting assistance to clear titles, support escrow, and prioritize customer needs.

⛳️ Requirements

• 3-5 years of relevant experience.

• At least 2 years of proven experience in a leadership or supervisory position.

• Experience in national title and escrow processes.

• A successful history of managing daily operational responsibilities.

• Background in participating in, developing, and completing projects within the area of expertise.

• Ability to establish and enforce processes to ensure compliance and maintain quality standards.

• Capability to build and sustain effective working relationships at the departmental level.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive workplace culture.

• Equal opportunity employment.