Commercial Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for pricing-related inquiries and ensure the validation of submissions.

• Oversee the intake of Business Operations tickets from the commercial sector, including their categorization, prioritization, and routing.

• Organize and prepare materials for the Pricing Committee's review.

• Collaborate with stakeholders to collect missing information and address any inconsistencies.

• Monitor the decisions made by the Pricing Committee and communicate the results along with the next steps.

• Facilitate operational approvals throughout execution, covering contracts, amendments, and system updates.

• Work in partnership with Sales, Finance, Legal, Distribution, and Contracting teams to ensure smooth transitions.

• Keep track of ongoing requests, pinpoint bottlenecks, and resolve any delays.

• Ensure precise downstream execution of pricing tables, system configurations, and documentation.

• Maintain a centralized record of pricing, contracting, and operational requests.

• Provide stakeholders with updates regarding request status, timelines, and potential risks.

• Create and uphold reporting or dashboards to monitor volume, turnaround times, and bottlenecks.

• Validate data across requests, contracts, and system updates.

• Spot discrepancies or risks and aid in upholding compliance and governance standards.

• Identify inefficiencies in workflows and propose enhancements.

• Assist in the development and enforcement of Standard Operating Procedures (SOPs).

• Minimize manual coordination through effective process design and system utilization.

• Enhance turnaround time, accuracy, and quality of execution.

⛳️ Requirements

• Preferred: Bachelor’s degree in business, Operations, Finance, or a related field.

• An Associate's degree combined with relevant experience will also be considered.

• 2–5+ years of experience in business operations, commercial operations, sales support, or a similar role focused on execution.

• Proficient in Salesforce or comparable CRM systems, particularly in intake management and data validation.

• Strong comprehension of commercial workflows, including pricing, contracting, and cross-functional coordination.

• Experience managing a high volume of requests in a fast-paced setting with competing priorities.

• Familiarity with the healthcare/pharma sectors (GPO, IDN, 340B, VA) is preferred.

• Experience collaborating cross-functionally with Sales, Finance, Legal, and Operations teams.

• Capability to manage complex, multi-step processes across various functions.

• Expertise in structuring and overseeing high-volume request pipelines.

• Strong knowledge of pricing workflows and downstream execution demands.

• Ability to maintain accuracy and consistency in operational outputs.

• Competence in developing and reinforcing structured, repeatable processes.

• Strong skills in communication, collaboration, adaptability, resilience, ethical behavior, and a commitment to continuous learning.

🏝️ Benefits

• Annual performance-based bonuses.

• Equity-based incentive program.

• Generous vacation policy.

• Paid wellness days.

• Support for learning and development opportunities.

• Competitive salary offerings.