Commercial Mortgage Servicing Systems Analyst

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Assist in product management and daily operations of SS&C’s Precision LM Servicing Software and Borrowers Viewpoint portal.

• Work in collaboration with cross-functional teams to gather and document business requirements.

• Detect system issues and assess enhancement requirements.

• Aid in vendor coordination, request tracking, service-level monitoring, and collection of user feedback.

• Provide support for system administration, user maintenance, and security settings.

• Offer end-user assistance and prioritize issues for escalation.

• Engage in release management and oversee internal testing and acceptance processes.

• Develop training materials and conduct system training sessions as necessary.

• Utilize SQL and Excel for data analysis, reporting, troubleshooting, and system validation.

• Keep records of system workflows, configurations, and integrations.

• Collaborate with the Business Systems Manager, business users, technology teams, and vendors to enhance processes and system efficiencies.

• Undertake additional duties as assigned.

⛳️ Requirements

• 2–4 years of experience in business systems analysis, system administration, product support, or a related field.

• Background in the commercial mortgage industry.

• Capability to convert business requirements into functional documentation.

• Basic knowledge of commercial loan administration processes.

• Acquaintance with commercial mortgage servicing, document management, CRM, or pipeline management systems.

• Specific experience with Precision LM is highly preferred.

• Proficient understanding of general regulatory compliance within the financial services sector.

• Expertise in SQL, Excel, and business intelligence or reporting tools.

• Bachelor’s degree is preferred.

• Strong foundational knowledge of commercial real estate and commercial mortgage banking.

• Proficiency in Microsoft Office Suite.

• Ability to work both independently and collaboratively.

• Excellent customer service and problem-solving abilities.

• Consistent and reliable attendance.

• Availability to work Monday through Friday during standard business hours.

• Occasional domestic travel may be necessary.

🏝️ Benefits

• Medical and dental insurance plans for employees and their families.

• 401k plan with company matching contributions.

• Firm-funded life and disability insurance coverage.

• Discretionary bonus opportunities.

• Flexible hybrid or remote working schedule.

• Occasional domestic travel required.