Commercial Insurance Quality Control Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct regular audits of sales documentation to ensure compliance with quality standards.

• Investigate frequent errors and customer feedback to identify root causes and avoid future occurrences.

• Monitor audit metrics and compile reports that illustrate operational trends, error patterns, and improvement opportunities.

• Develop useful job aids, tip sheets, and reference materials to assist brokers in steering clear of common mistakes.

• Provide constructive feedback on workflows and update documentation as new tools and processes are introduced.

• Collaborate with Sales, Underwriting, and Product teams to synchronize quality standards, resolve bottlenecks, and facilitate licensing compliance.

• Analyze trends to identify performance gaps and underlying issues.

• Assist in creating effective solutions that support brokers in their daily responsibilities.

• Report to the Team Lead and work collaboratively with Sales Leaders and cross-functional teams to enhance workflows, foster team learning, and uphold high service standards.

⛳️ Requirements

• A minimum of 2 years of auditing experience within the commercial insurance sector.

• A RIBO license or progress towards industry designations such as CAIB or CIP is highly advantageous.

• Proven ability to conduct root cause analysis and address process issues beyond superficial symptoms.

• Experience in creating clear job aids, workflows, or training materials.

• Proficient in reviewing data, identifying trends, and deriving actionable insights from metrics.

• Effective and constructive communication style focused on coaching and enabling rather than policing.

• Strong time-management abilities and capacity to manage recurring audit cycles independently.

🏝️ Benefits

• Remote-first work environment for enhanced flexibility.

• Home office allowance to establish a comfortable working space.

• "Office in a box" package including all essential tech equipment.

• Half days off before public holidays.

• Flexible health and dental plans for families, inclusive of mental health support.

• Health & personal spending accounts to invest in your wellness on your terms.

• Parental leave top-up.

• Education assistance reimbursement for courses, conferences, books, and memberships.

• Opportunities to learn from industry experts and advance your career.

• Weekly Friday meetings to share updates and connect across teams.

• Virtual and in-person team-building events.