Commercial General Liability Claims Team Lead – Pre-Suit Property Damage

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise a remote team of 5 to 6 adjusters responsible for managing non-litigated property damage liability claims.

• Ensure that claims are handled appropriately and decisions are made effectively.

• Review and refine correspondence related to the positions.

• Carry out administrative duties associated with team leadership.

• Activate and allocate claims to team members efficiently.

• Ensure that direct reports adhere to internal procedures, including escalated claim assessments, requests for settlement authority, and submissions for legal review.

• Collaborate with in-house legal counsel to understand policy coverages and the jurisdictional implications of claims.

• Review significant losses alongside the Claims Manager and during Roundtable meetings.

• Assess estimates, evidence, and expert reports carefully.

• Detect potential subrogation opportunities or fraud alerts and make suitable referrals.

• Respond to escalated calls from adjusters.

• Mentor and train new team members.

• Conduct performance evaluations for employees.

• Provide ongoing coaching and support to direct reports.

⛳️ Requirements

• At least 5 years of experience in handling general liability property damage and auto claims.

• Significant experience in a supervisory role.

• Exceptional written and verbal communication abilities.

• Strong organizational skills.

• Proficient in technology and computer applications.

• Excellent time management skills with the capability to prioritize tasks.

• Self-driven; able to work independently with minimal to moderate supervision.

• A Bachelor’s degree or higher is mandatory.

• Active adjuster licenses are required.

🏝️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance options.

• Enhanced dental plan that includes orthodontia coverage in addition to a standard plan.

• Generous paid time off (PTO) plan.

• Paid company holidays along with 4 floating holidays.

• Paid parental leave for eligible employees.

• Employee Retirement Savings Plan/401(k) with company matching and immediate vesting.

• Education Assistance Program that provides 100% upfront tuition reimbursement after 6 months of service for approved degree programs.

• Service Recognition Program that awards a monetary bonus towards a vacation every 5 years of employment.

• Wellness initiatives, including programs for Fitness Center access and Weight Watchers reimbursement.

• Voluntary benefits for accident, critical illness, and hospital indemnity.

• Employee discount and rewards program available for travel, tickets, electronics, home goods, and more.