Commercial Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the standardization and implementation of GTM commercial frameworks and sales launch playbooks across gaming ecosystems.

• Drive comprehensive commercial delivery plans for events, including timelines, dependencies, and revenue targets.

• Oversee the commercial setup and execution of sales campaigns through e-commerce and ticketing channels.

• Enhance D2C sales funnels and checkout processes to boost conversion rates and average order value.

• Utilize consumer psychology to create product angles, commercial hooks, and urgency drivers.

• Audit purchasing channels and storefronts to ensure seamless purchasing mechanics and high-conversion landing experiences.

• Act as the primary Commercial contact for Marketing teams.

• Convert revenue objectives into promotional briefs, campaign timelines, and advertising alignment.

• Align promotional activities with ticket and merchandise inventory.

• Track campaign ROI and ROAS, offering insights to optimize advertising expenditures and timing.

• Develop product-bundling strategies, pricing tiers, dynamic upsell pathways, monetization hooks, and cross-selling campaigns.

• Manage dashboards and reporting for ticket sales, merchandise performance, campaign ROI, and conversion KPIs.

• Maintain commercial workflows in Monday.com, ensuring task visibility, accountability, and data integrity.

• Identify bottlenecks and implement scalable process enhancements across departments.

⛳️ Requirements

• 3–5+ years of experience in leading B2C e-commerce, commercial delivery, digital growth, or sales operations.

• Experience in gaming, esports, music, or live entertainment is highly preferred.

• Proven ability in managing GTM campaign delivery, digital sales funnels, and D2C acquisition metrics.

• Understanding of conversion rates, average order value, ROAS, customer acquisition cost, and lifetime value.

• Extensive familiarity with e-commerce platforms like Shopify, ticketing back offices, and digital analytics tools such as GA4 and Meta Business Suite.

• Outstanding communication and interpersonal skills.

• Capability to direct cross-functional initiatives among creative/marketing teams, commercial leaders, and external partners.

• Proficient in Excel/Google Sheets for sales modeling, tracking dashboards, and forecasting.

• Advanced skills in PowerPoint/Google Slides for commercial briefs and campaign performance presentations.

• High proficiency with Monday.com or similar project management tools and Slack.

• Ability to develop compelling product or event positioning strategies.

• Highly organized with excellent planning and rapid decision-making skills in high-pressure situations.

• Fluency in English and at least one additional language, both written and spoken.

• Willingness and ability to travel internationally when necessary.

🏝️ Benefits

• Full-time employee status.

• Equal opportunity workplace.

• Affirmative action employer.

• International travel for key events and strategic alignments as needed.