Commercial Casualty Supervisor, Complex Claims

This is a fully remote position, open to applicants in Alabama, +40 more states.

📋 Description

• Supervise intricate 1st and 3rd party auto and commercial injury claims, encompassing both minor and complex litigated cases.

• Oversee claims across multiple states in a virtual capacity.

• Assess coverage inquiries and provide approval decisions.

• Evaluate cases and offer guidance along with settlement authority beyond the representatives' limits.

• Potentially manage the injury queue for the First Notice of Loss.

• Serve as the claims liaison in partner states and cultivate relationships with partner clubs.

• Direct the investigation, evaluation, negotiation, and resolution processes of claims.

• Provide technical direction to adjusters regarding coverage, liability, settlement authority, and complex matters.

• Manage daily operations of the business unit, including workflow distribution, phone queue oversight, staffing, and coverage across various shifts.

• Set and monitor employee performance objectives, departmental goals, and service standards.

• Assess claims quality and customer service delivery through file reviews, QARs, surveys, and feedback.

• Ensure adherence to company policies, procedures, safety protocols, and Department of Insurance regulations.

• Engage in specialty Committee Review Processes and lead meetings.

• Suggest enhancements in operations, processes, and resource utilization.

• Assist in recruitment, interviewing, hiring decisions, budget planning, and resource management.

• Collaborate with cross-functional teams and act as a liaison for commercial clients and brokers.

• Identify training requirements and coordinate development opportunities.

• Coach, mentor, provide constructive feedback, and acknowledge employee and team accomplishments.

• Oversee performance evaluations, compensation and promotion recommendations, and disciplinary actions.

• Manage the resolution of DOI, company, and customer complaints.

• Oversee internal and external legal counsel, defense costs, legal billing, and fee agreements.

• Manage client communication and cooperation concerning litigation matters.

• Track and report extra-contractual case statuses to Executive Committees.

• Promote a collaborative, inclusive, and psychologically safe work environment while supporting company culture.

• Translate enterprise strategy and priorities for team members.

• Travel as required for enterprise, divisional, team, and other in-person meetings.

⛳️ Requirements

• A minimum of 5 years in a progressively responsible professional and/or supervisory role within a claims setting.

• At least 7 years of experience in complex claims management.

• Proven technical expertise in handling casualty claims of varying complexity relevant to the supervised adjuster roles.

• High School (HS)/GED or 3 years of customer service experience in a virtual setting utilizing internet, phone, and chat features.

• Must possess an Adjuster license for all applicable states or obtain the necessary licenses within 90 days of assuming the position as a condition of employment.

• A Bachelor’s degree (BA/BS) in a relevant field.

• Two or more years of litigation experience, preferably with Special Investigations Unit (SIU) claims.

• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

• Applicants must be authorized to work indefinitely in the US.

• Mobilitas does not offer visa sponsorship for this position.

🏝️ Benefits

• Eligibility for annual bonuses for most positions.

• 401(k) plan with company matching contributions.

• Opportunities for career growth and development.

• Flexible workplace with a remote-first culture and Home-Flex roles.

• Ability to work from various locations, including Mobilitas offices.

• An inclusive and welcoming work environment.

• Reasonable accommodations for qualified applicants and employees with disabilities or other limitations.