Comfort Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a comprehensive assessment of the current state of Epic Dorothy and Epic Comfort, which includes reviewing build and workflow documentation, policies and procedures, open tickets, enhancement requests, operational KPIs, and identifying known pain points.

• Facilitate virtual interviews with stakeholders from home health and hospice leadership, intake, scheduling, field clinicians, the hospice interdisciplinary team (IDT), revenue cycle, and IS application teams.

• Conduct screen-sharing workflow walkthroughs with frontline users to gain insights into the practical usage of the applications.

• Evaluate system build against Epic Foundation System design, pinpointing licensed but underutilized functionality and gaps in Epic release adoption.

• Document handoff points and workflow implications between Epic and related third-party systems, such as workforce management and time and attendance platforms.

• Identify and catalog workflow area gaps, scoring each by its operational, financial, clinician experience, and compliance impact as well as the effort needed for resolution.

• Lead working sessions for validation with client project leadership and key stakeholders to affirm findings.

• Develop a prioritized action list of next steps categorized into quick wins, near-term (~90-day), and longer-term strategic items, with a recommended owner for each task.

• Assist in defining follow-on remediation options and scope to guide future project phases.

• Prepare and present an executive readout with clear, actionable recommendations for clinical, operational, and IS leaders.

• Engage in upcoming client projects based on project availability and client needs.

⛳️ Requirements

• A minimum of 5 years of hands-on experience with Epic Dorothy (Home Health) and Epic Comfort (Hospice), covering build, implementation, optimization, or application support.

• Current Epic certification or proficiency in Dorothy and/or Comfort.

• Extensive knowledge of Epic Foundation System design and Epic-recommended workflows for home health and hospice services.

• Proven experience in leading current-state assessments, gap analyses, or optimization reviews of Epic applications.

• Strong understanding of the complete home health and hospice operations, including referral and intake, scheduling, field clinician documentation, plan of care, hospice IDT, and billing processes.

• Experience in facilitating stakeholder interviews and workflow walkthroughs with clinical, operational, revenue cycle, and IS audiences.

• Ability to assess findings based on impact and effort, translating them into a clear, prioritized roadmap.

• Excellent communication skills, with the capability to create and deliver executive-level presentations to non-technical audiences.

• Demonstrated ability to work independently and achieve results in a fully remote consulting environment.

• Prior consulting experience in delivering Epic assessments or optimization engagements across various health systems.

• Knowledge of regulatory and compliance requirements in home health and hospice, such as CMS Conditions of Participation, OASIS, PDGM, HOPE, and hospice benefit periods.

• Familiarity with Epic's home health and hospice revenue cycle workflows, including billing and claims processes.

• Experience with Epic integrations and transitions to third-party workforce management or time and attendance systems (e.g., Infor).

• Awareness of recent Epic releases and new functionality in Dorothy and Comfort, with experience in promoting release adoption.

• Experience in defining remediation scope, estimates, or phased roadmaps to facilitate subsequent project planning.

• Familiarity with Epic reporting tools (Reporting Workbench, Radar, SlicerDicer) to identify reporting deficiencies.

• Clinical background (e.g., RN, PT, OT, SLP, or MSW) in a home health or hospice setting.

• Must possess legal authorization to work in the United States without sponsorship.

🏝️ Benefits

• Competitive Salaried and Hybrid Compensation Plans.

• Comprehensive Health Care Plan (Medical, HSAs, Dental & Vision).

• Retirement Plan (401k).

• Life Insurance (Basic, Voluntary & AD&D).

• Dependent & Health Savings Accounts.

• Short Term & Long Term Disability coverage.

• Paid Time Off (Vacation/Sick & Public Holidays).

• Training & Development Fund.

• Flexible Work From Home arrangements.

• Opportunities for Charitable Giving to Causes You Believe In.