Collision Market Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee and manage performance across various collision repair facilities within the Grand Rapids area.

• Ensure the WOW (Wow Operating Way) plan is consistently implemented at all locations.

• Coordinate activities among General Managers at each location.

• Track capture rates and evaluate shop performance.

• Hold team members accountable to company standards, mission, SOPs, and performance expectations.

• Conduct daily load-leveling calls for the market.

• Recruit, interview, and train new employees.

• Mentor staff and address customer issues to guarantee satisfaction.

• Facilitate ongoing employee education and development.

• Engage in external marketing and team-building initiatives.

• Advocate for safe and clean working conditions, reviewing audits and safety records.

• Ensure the correct usage of personal protective equipment and document any safety policy violations.

• Collaborate with corporate staff to promote external growth in the assigned market.

• Maintain internal reporting and communication to achieve area business-plan objectives.

• Assess location performance against targets and provide coaching to managers.

• Reach out to claims managers and dealer accounts at least once a month.

• Conduct monthly operations reviews and in-person audits with location managers.

• Build relationships with local insurance contacts and other referral sources.

• Ensure timely responses from stores to client inquiries.

⛳️ Requirements

• At least five years of experience in the collision repair industry.

• A minimum of three years of management experience.

• I-CAR Platinum certification is preferred.

• Estimating license required if applicable in the state.

• Ability to read and comprehend financial statements.

• Extensive experience in estimating.

• Capability to meet the physical demands of the job, with reasonable accommodations available.

🏝️ Benefits

• Annual Paid Time Off (PTO) plans.

• Two weeks of Paid Parental Leave for full-time employees working a minimum of 30 hours per week.

• Six paid holidays each year.

• Medical, Prescription Drug, Dental & Vision Insurance effective from Day 1.

• 401(k) Retirement Plan with company matching.

• Employer-paid Short-Term Disability & Life Insurance.

• Additional Voluntary Life Insurance options.

• Opportunities for Continuing Education.

• Free annual Prescription or Non-Prescription Safety Glasses.

• Annual Voluntary Uniform Stipend.

• Option for Voluntary Daily Pay available.