Collector

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect overdue B2B accounts for Cadex clients to enhance revenue.

• Utilize phone, email, and postal letters for payment requests, problem-solving, dispute resolution, settlement negotiations, and various collection techniques.

• Achieve or surpass collection, revenue, productivity, and activity objectives.

• Deliver precise and professional customer and client service and communication.

• Update the proprietary collection system with details of interactions, contacts, and necessary codes.

• Adhere to client-specific account management instructions, treatment plans, procedures, skip tracing, and quality assurance standards.

• Interact with clients to address questions, provide answers, and discuss specific files or claims.

• Ensure confidentiality and maintain organized electronic files.

• Evaluate claims and propose settlements and payment plans to clients.

• Identify areas for process improvement and work collaboratively on implementation.

• Promote communication and collaboration across different countries and cultures.

• Assist with operational projects and serve as a backup for Operational Departments.

• Support new employees and colleagues through training and assistance with inquiries.

• Respond to customer and client correspondence in a professional manner.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or General Education Development (GED).

• 1 to 3 years of experience in collections, B2B collections, or an accounts receivable role.

• Strong computer proficiency, particularly in Microsoft Office.

• Effective time management and organizational skills.

• Excellent written and verbal communication abilities.

• Capability to make payment requests and negotiate effectively on behalf of the company and clients.

• Proficiency in responding professionally to confrontational or evasive conversations and defusing emotional situations.

• Basic mathematical skills.

• Fundamental telephone and calculator skills.

• Fluency in English.

• Fluency in additional languages may be necessary based on location, client, department, or project requirements.

• Collectors may need to be licensed in various states; Cadex will facilitate the application for and acquisition of necessary licenses.

🏝️ Benefits

• Monthly performance bonuses ranging from $350 to $700 or a 4% commission, with no cap on the 4% commission for all fees collected.

• Day shift from Monday to Friday; no night or weekend shifts.

• Opportunities for cross-training and transfers.

• Medical and dental insurance (80% for single coverage and 60% for family coverage paid by Cadex).

• 401(k) plan with a 4% company match.

• Company-sponsored life insurance and long-term disability insurance.

• Generous paid time off (PTO) and sick leave, along with other paid emergency leave options.

• Six weeks of partial salary for parental leave.

• Equipment provided by the company.

• Remote work environment.