Collections Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the collections process for customer accounts, which includes contacting clients regarding overdue balances and addressing payment issues.

• Track aging reports and work to minimize outstanding accounts receivable through diligent follow-up and analysis.

• Utilize HighRadius and internal systems to handle collections activities, customer communications, payment monitoring, disputes, and account reconciliations.

• Collaborate with the Billing, Sales, Customer Success, and Finance teams to address customer issues and billing discrepancies.

• Assess and reconcile customer accounts, covering unapplied payments, credits, disputes, and short payments.

• Aid in reducing bad debt by identifying and escalating accounts at high risk.

• Keep precise documentation of customer interactions, payment commitments, and updates on account statuses.

• Generate and share aging analyses, collections reports, bad debt summaries, and account status updates with leadership.

• Assist in month-end collections and accounts receivable reporting activities.

• Deliver professional, customer-centered communication while ensuring prompt payment resolutions.

• Escalate priority accounts, bankruptcy risks, legal issues, and collection challenges to management.

⛳️ Requirements

• A Bachelor's degree is required.

• Proven experience in full-cycle collections and accounts receivable is essential.

• Familiarity with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms is preferred.

• Strong comprehension of aging reports, bad debt management, cash application, account reconciliation, and collections best practices.

• Proficiency in analyzing customer accounts to identify reasons for delinquency or payment discrepancies.

• Excellent Excel and reporting skills, including the analysis of extensive financial datasets.

• Outstanding verbal and written communication skills.

• Capability to handle challenging customer conversations professionally.

• Highly organized and detail-oriented with a strong ability to follow through.

• Proficiency in multitasking and prioritizing in a fast-paced environment.

• Ability to collaborate across different functions and build interdepartmental relationships.

• Strong problem-solving and critical-thinking skills.

• Integrity, professionalism, accountability, and sound judgment are essential.

• Consistent performance under pressure when dealing with sensitive customer and financial situations.

• Self-driven with the ability to work independently and contribute to a team environment.

🏝️ Benefits

• Flexibility for remote work and virtual options.

• Health and dental insurance coverage.

• 401(k) plan with company matching.

• Flexible Time Off policy or a generous PTO plan, depending on the role.

• Paid holidays throughout the year.

• Up to 4 weeks of paid bonding leave.

• Tuition reimbursement opportunities.

• Employee Assistance Program offering free 24/7/365 counseling services.

• Financial counseling services available.

• Legal guidance support.

• Adoption assistance services offered.

• 24/7 access to virtual medical care through Teladoc.

• Quarterly awards based on peer nominations.

• Regional discounts and perks available.

• Opportunities to engage in charitable events and give back to the community.

• Extensive video libraries for soft skills and role-specific training accessible 24/7.

• Live training sessions conducted throughout the year.

• A casual work environment.

• Office spaces available for remote work, cross-training, team building, and brainstorming sessions.