Collections Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee a designated portfolio of customer accounts and carry out collection activities to guarantee timely payment of overdue balances.

• Analyze aging reports, investigate account discrepancies, and address payment concerns, including disputes, deductions, credits, duplicate payments, and unapplied cash.

• Engage with customers and internal business partners to resolve billing matters, acquire necessary documentation, and eliminate obstacles to payment.

• Track customer account activities through statements, reconciliations, and customer portals while ensuring accurate collection records and account documentation are maintained.

• Identify and escalate high-risk accounts and unresolved issues while aiding collection recovery efforts, including write-off and recommendations for third-party collections.

• Recognize opportunities for process improvements, adhere to established policies and internal controls, and deliver professional customer service to support accounts receivable goals.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• One to three years of experience in accounts receivable, collections, billing, customer service, or related financial operations is required.

• Familiarity with accounts receivable, collections, billing, cash application, and account reconciliation practices is essential.

• Strong analytical, organizational, and problem-solving abilities are necessary.

• Capability to review aging reports and determine the root causes of outstanding balances is needed.

• Excellent customer service, communication, and relationship management skills are crucial.

• Proficiency in managing multiple priorities while ensuring accuracy and attention to detail is required.

• Ability to work both independently and collaboratively with cross-functional teams is essential.

• Proficiency in Microsoft Office applications, particularly Excel and Outlook, is necessary.

• Ability to maintain precise, complete, and audit-ready account documentation is required.

• Experience with customer portals and financial systems is preferred.

• An Associate's degree in accounting, Finance, Business Administration, or a related field is preferred.

🏝️ Benefits

• Health and wellness benefits are provided.

• Paid time off is included.

• Holiday pay is available.

• Early access to 50% of earned wages at any time through the myFlexPay program is offered.