Collections Representative

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Monitor assigned accounts to ensure high cash flow until accounts are settled, resolved, completed, referred to a collection agency, or classified as uncollectable.

• Reach out to patients, employers, insurance companies, and government entities via phone or mail to facilitate prompt payment.

• Build strong working relationships with patients, collection agencies, vendors, and internal teams to address account-related issues.

• Manage requests, inquiries, and complaints associated with the bad debt collection process.

• Address patient concerns regarding billing and collection operations using effective credit management strategies.

• Analyze insurance verification, billing, follow-up, collection, and legal information to assist in resolving patient inquiries and account matters.

• Record reasons for account openings, processes undertaken, and actions taken to address pending issues.

• Keep track of settlement offers, vendor remittances, and cash posting discrepancies related to bad debt accounts.

• Acquire knowledge and execute tasks in all patient billing systems to effectively manage bad debt accounts.

• Strive to maintain the lowest possible bad debt expense write-off ratio through efficient collection techniques.

• Keep and reconcile placement records with third-party agencies.

• Resolve discrepancies between bad debt totals and third-party records.

• Observe trends in agency or patient billing concerns and notify management accordingly.

⛳️ Requirements

• High School Diploma or equivalent.

• Generally requires 2 years of experience in insurance processing, collections, or customer service.

• Proficient in Microsoft Office Suite and able to swiftly adapt to new systems and processes.

• Exceptional verbal and written communication abilities.

• Demonstrated negotiation skills.

• Capable of quickly reviewing information and making informed decisions.

• Willingness to take on special projects and new job assignments as needed by the business.

• Knowledge of medical insurance billing, accounts, and/or legal processes.

• Must be able to sit for the majority of the workday.

• Occasionally lift up to 10 lbs. when handling manuals and binders.

• Operates all necessary equipment to complete job duties.

• No specific licensure, registration, or certification required.

• Candidates must reside in one of the specified states: Alabama, Alaska, Arkansas, Arizona, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

🏝️ Benefits

• Eligible for benefits.

• Premium compensation options such as shift differentials, on-call pay, and more depending on the teammate's role.

• Incentive compensation for select positions.

• Potential for annual raises based on performance.

• Paid Time Off programs.

• Medical, dental, vision, life, and Short- and Long-Term Disability benefits.

• Flexible Spending Accounts for qualifying health care and dependent care expenses.

• Adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching.

• Additional financial wellness programs.

• Educational Assistance Program.

• Fully remote work option.