Collections Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee daily and monthly operations of Funded Collections, setting priorities, workloads, and performance goals.

• Establish performance expectations, operational routines, escalation pathways, and accountability among collectors and team leaders.

• Monitor portfolio risk and trends, identify barriers to collectability, and implement corrective action plans.

• Manage contractual adjustments, small-balance accounts, and bad-debt write-offs.

• Ensure that account reviews and supporting documentation are complete, accurate, retained, and correctly entered in AdvancedMD.

• Direct strategies for resolving denials, appeals, underpayments, authorizations, timely filings, and coordination of benefits.

• Collaborate with Accounting and Finance on matters of collectability, reserves, reconciliations, reporting, and audit assistance.

• Generate reports that link collection activities to cash flow, aging, risk, and financial implications.

• Maintain policies, procedures, work instructions, templates, quality checks, documentation standards, compliance, and operational controls.

• Spearhead continuous improvement initiatives focused on workflow, automation, data quality, reporting, and technology.

• Develop scalable processes and business continuity plans, and provide recommendations for workflow, technology, staffing, and capability investments.

• Collaborate across Funding, Billing, Finance, Accounting, Customer Service, Compliance, Sales, and Technology teams.

• Recruit, onboard, mentor, develop, and retain a high-performing team.

• Cultivate team leads and emerging leaders through delegation, stretch assignments, succession planning, and role-based learning opportunities.

• Present performance metrics, risks, options, impacts, and recommendations to senior leadership.

• Lead enterprise initiatives aimed at cash acceleration, denial prevention, write-off reduction, or improvements in the order-to-cash process.

⛳️ Requirements

• Candidates must be located within the Eastern or Central Time Zone.

• A bachelor's degree in Business, Finance, Accounting, Healthcare Administration, or a related field, or a combination of education and relevant experience.

• A minimum of four years of advancing experience in healthcare revenue cycles, medical collections, or accounts receivable, with at least two years in a leadership or team lead role.

• Experience in complex environments involving Medicare, Medicaid, commercial insurance, patient receivables, denials, appeals, and reimbursements.

• Proven track record of leading measurable improvements in collections performance, documentation quality, controls, and team capabilities.

• Preferred experience with durable medical equipment billing, prior authorizations, payer funding requirements, contractual adjustments, and write-offs.

• Strong knowledge of healthcare collections, payer follow-up processes, denials, appeals, coordination of benefits, timely filing, contractual adjustments, and bad debt management.

• Ability to analyze operational and financial data, identify trends and root causes, assess risks, and translate findings into actionable steps.

• Experience with healthcare billing, collections, workflow, document management, and reporting systems; familiarity with AdvancedMD and OMI is preferred.

• Advanced skills in Microsoft Excel, Word, PowerPoint, Outlook, Teams, and related collaboration tools.

• Excellent written, verbal, presentation, coaching, and stakeholder management abilities.

• Capacity to perform effectively in a fast-paced environment with interruptions and competing priorities.

• Ability to collaborate across various functions, locations, and organizational levels.

• Capability to see, hear, communicate effectively, sit for extended periods, and occasionally lift up to 10 pounds.

• Willingness to travel to the Corporate office as required by business needs.

🏝️ Benefits

• Flexible work arrangements.

• Remote work opportunity.

• Potential for career advancement to Senior Manager based on performance, readiness, organizational needs, and company policies.