Collections Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete collections and accounts receivable process, encompassing daily recovery efforts and strategic initiatives across customer and merchant segments.

• Guide and develop collections analysts and specialists, establishing goals and monitoring KPIs such as aging, recovery rates, and service levels.

• Manage collections operations, including TSYS balance holds, ACH return reporting, monthly write-offs, and journal entries related to collections.

• Evaluate delinquency trends to enhance forecasting, cash flow, and operational efficiency.

• Act as the primary escalation point for challenging recovery cases.

• Collaborate with Disputes and Underwriting teams concerning shared account risks.

• Document collections procedures and implement safeguards against errors, losses, and financial risks in compliance with SOC 1 and SOX controls.

• Leverage AI tools to automate communications, prioritize cases, and uncover patterns in delinquency data.

• Partner with Finance, Risk, Sales, Operations, and Engineering departments.

• Represent the collections team during cross-functional risk reviews.

⛳️ Requirements

• A minimum of 5 years of experience in collections, accounts receivable, or related roles in fintech or accounting, including the management of high-volume receivables.

• Proven experience in leading or mentoring a team.

• In-depth understanding of collections processes, billing platforms, and financial compliance standards.

• Excellent analytical and problem-solving abilities.

• Proficiency in advanced Excel or Google Sheets.

• Familiarity with CRM or ERP systems, such as Salesforce and Workday.

• Strong communication skills with the ability to manage relationships and expectations across different teams.

• Practical experience utilizing AI tools to automate or enhance workflows.

• Demonstrated capability in leveraging AI technologies to optimize workflows, improve decision-making, or foster innovation.

• Experience in SaaS, fintech, or payments is advantageous.

• Knowledge of processor platforms like TSYS or Adyen is a plus.

• A Bachelor's degree in Finance or Accounting, or equivalent experience, is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including a fully company-funded HDHP plan for employees.

• Annual bonuses.

• Equity options.

• 401(k) or RRSP for Canadian employees, with a company match for all team members.

• Flexible Time Off policy.

• Paid holidays.

• Parental leave program.

• Wellness stipends.

• Mental health support services.

• One-on-one nutrition coaching.

• Opportunities for continuous learning through 8am.edu.

• Leadership development programs.

• Funding for professional development.

• Focused talent development initiatives.

• Charitable matching gift program.

• Paid time off for volunteer work.

• Company-sponsored volunteer events, both locally and virtually.

• Team-building events held virtually and in-person.

• Quarterly recognition awards through the Rise & Shine Award of Excellence Program.

• Peer-to-peer appreciation platform.