Collection Specialist

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Engage with customers via phone, email, and written communication regarding intricate issues, disputes, and payment arrangements.

• Deliver professional and courteous customer service.

• Oversee complex and high-value delinquent accounts to optimize recovery.

• Track, monitor, and document communications, agreements, and payment activities.

• Collaborate with sales and customer service teams to resolve issues and ensure prompt payment.

• Negotiate settlements, discounts, and extended payment terms.

• Maintain precise collection records in accordance with legal and regulatory standards.

• Report collection activities and account status to management.

• Escalate delinquent and high-risk accounts, recommending legal action when necessary.

• Analyze accounts, payment behaviors, trends, and collection performance.

• Produce collection reports and offer insights for process improvement.

• Ensure adherence to collection laws and regulations, including the FDCPA.

• Train, guide, and mentor Level 1 and Level 2 collection staff.

• Manage and enhance collection processes to recover outstanding debts while preserving positive customer relationships.

⛳️ Requirements

• Bachelor’s degree in finance, business, or a related field (or equivalent experience).

• A minimum of 3 years of relevant experience in collections (mandatory).

• Proficiency in English and French, with a minimum level of B2/C1 (mandatory).

• Strong skills in MS Office, particularly Word and Excel.

• Comprehensive knowledge of applicable laws and regulations related to collections activities.

• Familiarity with fundamental accounting principles.

• Expertise in collection software, Microsoft Office applications, Excel, and data analysis tools.

• Experience with collections software or ERP systems is advantageous.

• Strong negotiation and communication abilities.

• Excellent problem-solving and analytical skills.

• High attention to detail, accuracy, and organizational capabilities.

• Capacity to work under pressure, meet deadlines, make sound judgments, prioritize tasks, and thrive in a fast-paced environment.

• Ability to work collaboratively within a team.

• Superior customer service and interpersonal skills.

• Capability to lead, coach, and mentor individuals or teams.

• Must be able to sit for extended periods, wear a telephone headset, type for long durations, and work with digital displays.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Generous paid time off and holiday policies.