Colleague Relations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and nurture a team of People Advisors.

• Ensure optimal performance, ongoing learning, and high standards in employee relations (ER) case management.

• Assign cases, track progress, and offer expert advice on complex or high-risk issues.

• Supervise the comprehensive management of disciplinary, grievance, capability, absence, investigation, and appeal cases.

• Guarantee that cases adhere to company policies, employment laws, and best-practice guidelines.

• Serve as the escalation point for high-risk, sensitive, or legally complex ER matters.

• Maintain precise documentation, data integrity, and reporting standards for case outcomes and trends.

• Oversee the development, review, and implementation of people policies, procedures, and how-to guides.

• Keep abreast of legal developments and healthcare-specific ER challenges.

• Cultivate relationships with Leadership, People Business Partners, People Support Office, and Legal teams.

• Manage the commercial relationship with external legal support teams.

• Create and engage in training programs focused on key colleague relations topics.

• Assist ER processes for organizational change initiatives, including restructures, acquisitions, and divestments.

• Design and implement consultation frameworks that comply with employment legislation.

• Monitor ER case trends, identify emerging risks, and provide actionable insights to the PLT and Executive team.

• Generate monthly dashboards and reports that track ER performance, volumes, and resolution times.

⛳️ Requirements

• Proven experience in leading ER case management within a complex, regulated environment.

• Strong knowledge of UK & I employment law and best practice ER procedures.

• Demonstrated leadership of an ER team, encompassing performance management and coaching.

• Exceptional communication, influencing, and decision-making abilities.

• Capable of managing sensitive matters with discretion, impartiality, and sound judgment.

• Experience in developing and implementing colleague relations policies and documentation.

• Familiarity with Case Management Systems.

• Strong judgment and subject matter expertise.

• Ability to effectively manage multiple priorities.

• Excellent stakeholder management and influencing skills.

• High attention to detail and outstanding written communication skills.

• Ability to contribute to the broader People agenda.

• Capacity to support and influence others across the organization.

• Confident and supportive people manager who leads by example.

• Proactive and decisive, comfortable balancing strategic delivery with daily team leadership.

• Reliable and adaptable, able to work with changing priorities.

• Team player who fosters positive relationships across departments and levels.

🏝️ Benefits

• 24/7 Employee Assistance Programme and GP service.

• In-house Mental Health First Aider programme.

• Bonus scheme based on business performance.

• Birthday off.

• Option to purchase 3 additional days.

• Enhanced maternity/paternity leave.

• Life assurance.

• Pension scheme.

• Remote working.