COE Manager, Global Contract Logistics

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the activities of the GCM Center of Excellence and ensure that CoE program development is aligned with global operations in the areas of Safety, Security, Sustainability, Quality, IT Systems, Training, Continuous Improvement Process, Operations Excellence, and Innovation.

• Lead and develop CoE programs aimed at delivering exceptional customer service.

• Create, align, and execute processes and tools designed to enhance business performance.

• Direct the communication strategy related to CoE program scope to support the company's strategic objectives and priorities.

• Co-manage change management initiatives that align with customer strategies.

• Identify, design, and implement ongoing improvement initiatives.

• Assess and report on the impact of these initiatives.

• Work in collaboration with GCM Business Management on strategy, future growth, and business sustainability.

• Establish and nurture relationships across various organizational levels.

• Serve as a senior global liaison with relevant customer-side stakeholders and comprehend their requirements.

• Assist in steering the GCM global strategic planning process and roadmap.

• Monitor and ensure that strategic initiatives are executed, delivered, and evaluated against customer objectives.

• Foster a culture of continuous auditing within the CoE.

• Enhance performance across global sites through key metric assessments.

• Identify and escalate risks and issues as they arise.

• Proactively communicate across business units and organizational layers to gather feedback, secure buy-in, and achieve alignment.

• Recognize and implement best practices.

⛳️ Requirements

• A minimum of 7 years of experience in operational roles within the contract logistics sector.

• Proven end-to-end experience in sales, strategy, consulting, and supply chain management.

• Adequate expertise within the relevant industry and a solid understanding of local market conditions.

• A business degree is mandatory.

• A Master's degree is preferred.

• Experience in third-party logistics is advantageous but not mandatory.

• Proficiency in English is required.

• Additional language skills are highly valued.

• Capability to work collaboratively with operations team members and client representatives to resolve issues and challenges.

• Exceptional verbal, written, and visual/presentation communication abilities.

• Demonstrated interpersonal skills to cultivate strong working relationships across all levels and regions.

• Ability to influence, motivate, and inspire others effectively.

• Capacity to question and challenge conventional thinking.

• A proactive attitude towards change.

• An entrepreneurial-minded self-starter who can thrive under pressure in a fast-paced and dynamic environment.

• Ability to work independently and take initiative.

• Strategic and tactical thinking skills to drive cross-functional efforts.

• Excellent organizational abilities.

• Proficiency in multitasking and prioritizing tasks consistently.

• A program management mindset focused on results and meeting deadlines.

• Strong proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.

🏝️ Benefits

• Capital-forming benefits.

• Company pension scheme.

• Employee discounts.

• DSV employee card with a monthly net credit.

• JobRad bike leasing.

• Anniversary payments.

• Supplementary health insurance (depending on division).

• Computer glasses for screen work.

• Group accident insurance.

• Comprehensive onboarding with a personalized training plan.

• A dedicated and motivated team.

• Flat organizational structures.

• An open working environment.

• A diverse range of tasks with significant decision-making authority.

• A modern workplace.

• A transparent flexitime policy.

• The option to work remotely.

• Regular training and development programs.

• E-learning opportunities.

• Talents@DSV initiatives.

• Customized development programs may be available.