COBRA Operations Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain a comprehensive understanding of COBRA and Direct Bill operations.

• Act as an internal resource to troubleshoot inquiries and provide solutions using product, file, and system expertise.

• Serve as a knowledgeable point of contact for internal departments.

• Communicate effectively with teams and employers through case management to address account discrepancies.

• Resolve cases and manage tier 3 escalations.

• Create, update, and maintain member plans and balances.

• Create, update, and maintain employer plans.

• Process incoming files and accurately report any errors.

• Facilitate peer training upon request.

• Identify trends that enhance the experience of employers, consultants, partners, and third-party vendors.

• Address requests from internal departments, consultants, brokers, and employers promptly.

• Collaborate with teams, departments, and case management employer communication to ensure a positive customer experience.

• Develop efficiencies and improve processes for employers, consultants, and third-party vendors.

• Maintain a continuous improvement mindset in all aspects of work.

• Engage in ongoing learning, development opportunities, and knowledge sharing.

• Assist with special projects as needed.

• Continuously enhance departmental workflow.

⛳️ Requirements

• Compliance with security policies is mandatory.

• Successful completion of a background investigation is required.

• Proficiency with computers is essential.

• Familiarity with Section 125, HIPAA, and HITECH Regulations is important.

• Experience with administrative software is necessary.

• Proficiency in 10-key and keyboard skills is required.

• Adhere to policies in accordance with HIPAA regulations.

• Maintain attendance and punctuality according to standards.

• Meet expected quality and performance metrics consistently.

• Participation in team meetings and one-on-one sessions via video and phone is required.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Retirement savings plan available.

• Paid time off benefits.

• Health savings account offered.

• Flexible spending accounts available.

• Life insurance provided.

• Disability insurance included.

• Tuition reimbursement program.

• Eligibility for quarterly or annual bonuses for non-sales roles, based on the applicable plan.

• Continuous learning and development opportunities.

• Professional development and goal-setting meetings are encouraged.