Cobra Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee every aspect of the COBRA client and member experience.

• Manage benefit selections, payments, and reporting for COBRA, FMLA, retirees, and LOA participants.

• Handle incoming and outgoing calls from clients, members, and third-party affiliates.

• Oversee email and fax communications.

⛳️ Requirements

• High school diploma or GED equivalent.

• At least 1 year of experience in COBRA, FMLA, LOA, and retiree administration/coordination.

• Familiarity with various types of Federal, State, and Company leave programs.

• Understanding of administrative system processes, including premium administration, eligibility, claims, billing, commissions, reporting, and premium administration.

• Customer service experience in a professional environment.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Strong problem-solving skills.

• Excellent organizational abilities that support multitasking.

• Outstanding interpersonal skills.

• Positive attitude and eagerness to learn.

• Preferred: Bachelor’s degree.

• Preferred: Experience with PowerStepp.

• Preferred: Familiarity with JD Edwards.

• Preferred: Comprehensive knowledge of COBRA laws, HIPAA portability, and eligibility regulations.

• Preferred: Awareness of Social Security and Medicare laws.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Other incentives.

• Annual incentive bonus plan.