CNC Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to client locations to install, troubleshoot, repair, and maintain machine tool equipment and controls.

• Utilize mechanical and electrical skills to diagnose and fix CNC machinery.

• Reference online technical documents, manuals, and vendor resources for machine-related issues.

• Accurately document and report machine issues, repair statuses, and installation progress to both the office and customers.

• Advocate for and conduct preventative maintenance on customer machine-tool equipment.

• Provide after-sales technical support and training to clients.

• Maintain a thorough understanding of the machine-tool sector and the product lines represented by the company.

• Execute related tasks as assigned.

• Report directly to the Service Manager.

• Commute daily from home to customer sites.

⛳️ Requirements

• Proven expertise in mechanical or electrical repair or engineering is preferred.

• Background in CNC repair is an advantage.

• Proficiency in reading and interpreting drawings and schematics is essential.

• Experience with Microsoft Office or similar software is beneficial.

• Capability to operate a laptop, smartphone, and various software applications.

• Excellent technical, communication, and presentation abilities are required.

• Must be able to regularly lift 40–50 pounds.

• Must meet the physical demands of the role, including mobility, bending, twisting, stooping, reaching, lifting, and frequent use of hands and arms.

• Flexibility in working hours is necessary.

• Frequent travel and driving across a regional area is required.

• Ability to work responsibly and professionally at diverse job sites.

• Capability to stand, walk, bend, kneel, crouch, climb, and reach for extended durations.

• Comfort working in confined spaces or awkward positions.

• Strong hand–eye coordination and fine motor skills are essential.

• Ability to work in industrial settings with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions.

• Must consistently wear required personal protective equipment (PPE).

🏝️ Benefits

• Company vehicle provided for travel to customer sites.

• Company-covered gas expenses for travel.

• Competitive starting salary.

• Comprehensive health benefits that are competitive in the market.

• Zero-premium medical plan option available.

• Vision insurance included.

• Dental insurance provided.

• Company-paid life insurance coverage.

• Starting with 3+ weeks of vacation.

• 10 company-paid holidays each year.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement program.

• Employee appreciation events and additional perks.

• Employee Assistance Program available.

• CNC repair and Haas equipment training offered during onboarding.

• Factory certification achievable within the first year.