CNC Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to customer locations to install, troubleshoot, repair, and maintain machine tool equipment and controls.

• Utilize online technical documents, manuals, and vendor resources to investigate machine-related issues.

• Thoroughly document and report machine issues, repair progress, and installation updates to both the office and customers.

• Advocate for and carry out preventative maintenance on customer machine tool equipment.

• Provide after-sales technical support and training to customers.

• Maintain a comprehensive understanding of the machine tool industry and the product lines represented by the company.

• Perform additional related duties as necessary.

• Report directly to the Service Manager.

• Commute daily from home to customer sites within a designated regional territory.

⛳️ Requirements

• Proven experience in mechanical or electrical repair or engineering is preferred.

• Background in CNC repair is advantageous.

• Proficiency in reading and interpreting technical drawings and schematics is essential.

• Familiarity with Microsoft Office and other software applications is a plus.

• Competence in using a laptop, smartphone, and various software applications.

• Strong technical, communication, and presentation skills are necessary.

• Capability to regularly lift weights between 40–50 pounds.

• Availability for flexible hours and frequent travel within a regional territory.

• Must be highly mobile and able to access all areas of customer premises.

• Ability to sit for extended periods.

• Ability to bend, twist, stoop, reach, and lift moderate to heavy materials up to 50 pounds.

• Frequent use of hands and arms is required.

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended durations.

• Capability to work in confined spaces or awkward positions, including inside equipment and elevated areas.

• Strong hand-eye coordination and fine motor skills for accurate electrical, mechanical, and diagnostic tasks.

• Ability to operate in industrial settings with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions.

• Must consistently wear the required personal protective equipment (PPE).

🏝️ Benefits

• Company vehicle provided for travel to customer sites.

• Company-covered gas expenses.

• Competitive starting salary.

• Comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance.

• 3+ weeks of vacation to begin.

• 10 paid company holidays.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement available.

• Employee appreciation events and perks.

• Employee Assistance Program.

• CNC repair and Haas equipment training provided during onboarding.

• Factory certification within the first year.