CNC Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Travel to customer locations for the installation, repair, maintenance, and troubleshooting of machine tool equipment and controls.

• Utilize online technical documentation, manuals, and vendor resources to investigate machine-related issues.

• Accurately complete and submit documentation to both the office and customers regarding machine problems, repairs, and installations.

• Promote and execute preventative maintenance on customer machine tool equipment.

• Provide after-sales technical support and training to customers.

• Maintain a thorough understanding of the machine tool industry and the product lines represented by the company.

• Carry out additional duties as required.

• Report directly to the Service Manager.

• Dispatch daily from home to customer sites within a designated regional territory.

⛳️ Requirements

• Proven expertise in mechanical or electrical repair or engineering is preferred.

• Background in CNC repair is an advantage.

• Proficiency in reading and interpreting technical drawings and schematics is necessary.

• Software experience, particularly with Microsoft Office, is beneficial.

• Competence in using a laptop, smartphone, and various software applications.

• Exceptional technical, communication, and presentation skills are essential.

• Capability to regularly lift weights of 40–50 pounds.

• Flexibility in hours and frequent travel and driving within a regional area.

• Must possess high mobility and be able to access all areas of the premises.

• Ability to maintain focus and prioritize multiple tasks, responsibilities, and projects effectively.

• Capacity to sit for extended periods.

• Capability to perform bending, twisting, stooping, reaching, and lifting moderate to heavy materials up to 50 lbs. with assistance as needed.

• Frequent use of hands and arms is required.

• Vision capabilities must include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job environments.

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended times.

• Ability to work in confined spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand-eye coordination and fine motor skills are crucial for precise electrical, mechanical, and diagnostic tasks.

• Ability to work in industrial settings with exposure to noise, lubricants, coolants, metal chips, and various manufacturing conditions.

• Must consistently wear required personal protective equipment (PPE).

🏝️ Benefits

• Competitive starting salary.

• Comprehensive health benefits that are market competitive, including a zero premium medical plan, vision, dental, and company-paid life insurance.

• 3+ weeks of vacation to start.

• 10 company-paid holidays.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement for further education.

• Employee appreciation events and perks.

• Employee Assistance Program available.

• Company-provided vehicle for travel to customer sites.

• Company-covered fuel expenses for travel.

• CNC repair and Haas equipment training provided during onboarding.

• Opportunity for factory certification within the first year.