Cloud/System Engineer – Journeyman

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install, configure, administer, maintain, monitor, and troubleshoot enterprise servers and their supporting infrastructure.

• Provide support for Windows Server, Linux, and other approved enterprise operating systems.

• Configure and maintain both physical and virtual servers, operating-system services, enterprise applications, and infrastructure appliances.

• Manage enterprise virtualization platforms, hypervisors, management servers, clusters, hosts, and virtual machines.

• Monitor the availability, performance, utilization, capacity, health, and operational status of servers and virtualization resources.

• Diagnose and resolve issues related to operating systems, servers, virtualization, appliances, storage, cloud connectivity, and performance.

• Assist in the integration of infrastructure appliances with network, storage, virtualization, identity, monitoring, logging, backup, and security services.

• Support cloud operations and facilitate integration across cloud, on-premises, continuity, and remote environments.

• Help configure and troubleshoot Virtual Private Clouds, DNS, load balancers, API connectivity, certificates, and associated cloud services.

• Implement approved infrastructure configurations, technical modifications, security updates, and operational procedures.

• Apply operating-system updates, vendor patches, firmware upgrades, security patches, and sanctioned configuration changes.

• Conduct testing of updates and configuration adjustments prior to production implementation when necessary.

• Assist with server, virtualization, software, appliance, and infrastructure component refreshes.

• Stage, install, configure, migrate, test, validate, and document replacement components.

• Support lifecycle planning, inventory validation, configuration management, equipment refresh, and disposition activities.

• Maintain precise records for systems, assets, configurations, warranties, licenses, and lifecycle stages.

• Facilitate workload migrations, platform upgrades, hardware replacements, and initiatives for infrastructure modernization.

• Develop or execute implementation plans, migration procedures, testing steps, validation criteria, rollback plans, and outage contingencies.

• Engage in Outage Response Team activities.

• Assist with incident diagnosis, mitigation, workarounds, recovery actions, restoration, and service validation.

• Collect logs, configuration details, monitoring data, timelines, and technical evidence for incident investigation and root-cause analysis.

• Escalate complex technical issues to senior engineers, vendors, cloud providers, and other support organizations.

• Track restoration activities, technical dependencies, assigned tasks, and corrective measures until completion.

• Configure and support backup, restoration, replication, high-availability, fault-tolerance, disaster recovery, and continuity capabilities.

• Conduct testing for backup and recovery processes.

• Provide support for VMware vSphere, ESXi, vCenter, vSAN, Site Recovery Manager, NSX, or similar virtualization technologies.

• Assist with infrastructure automation and configuration management tasks using approved tools and scripts.

• Support Infrastructure as Code implementations using Terraform, Ansible, AWS CloudFormation, or similar technologies.

• Configure systems and appliances in line with DISA Security Technical Implementation Guides and approved security baselines.

• Aid in the remediation of IAVAs, CND Directives, vulnerabilities, POA&M items, and deficiencies in security controls.

• Gather and maintain evidence to support RMF, ATO, cybersecurity audits, and inspection activities.

• Adhere to approved incident, problem, change, configuration, release, availability, and service continuity processes.

• Keep system diagrams, configuration records, build documents, operational procedures, field guides, standard operating procedures, and troubleshooting documentation up to date.

• Identify recurring issues, capacity constraints, outdated components, configuration risks, and opportunities for modernization.

• Propose enhancements to system availability, automation, security, scalability, supportability, and operational efficiency.

• Collaborate with the Cloud/System Engineering Lead, network teams, application teams, cybersecurity personnel, service management teams, government stakeholders, and vendors.

⛳️ Requirements

• Active Secret clearance or higher.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• A minimum of 6 years of relevant experience in cloud engineering, systems engineering, systems administration, virtualization, or enterprise infrastructure.

• Current professional certification relevant to systems, cloud, operating systems, virtualization, or enterprise infrastructure engineering.

• Experience in supporting enterprise systems or cloud infrastructure within a federal or Department of Defense environment.

• Proficient in administering Windows Server, Red Hat Enterprise Linux, or comparable enterprise operating systems.

• Familiarity with VMware vSphere, ESXi, vCenter, vSAN, Site Recovery Manager, NSX, VMware Cloud Foundation, or similar virtualization technologies.

• Experience with Amazon Web Services, AWS GovCloud, Microsoft Azure Government, or any other government-authorized cloud environment.

• Skilled in configuring or troubleshooting VPCs, DNS, load balancers, APIs, digital certificates, compute, storage, monitoring, and cloud connectivity.

• Experience in integrating infrastructure appliances with enterprise network, storage, virtualization, identity, monitoring, logging, backup, and security services.

• Experience in performing server, virtualization, appliance, software, and infrastructure component refreshes.

• Proven experience in supporting system migrations, platform upgrades, hardware replacements, and modernization activities.

• Experience in managing outages, service restoration, root-cause analysis, and corrective action tracking.

• Familiarity with high availability, fault tolerance, backups, restoration, replication, disaster recovery, and continuity of operations.

• Proficient in using Terraform, Ansible, AWS CloudFormation, PowerShell, Python, Bash, or similar automation and Infrastructure as Code technologies.

• Knowledge of applying DISA STIGs and supporting DoD RMF, ATO, IAVA, CND Directive, vulnerability remediation, and POA&M requirements.

• Experience in maintaining system diagrams, configuration records, build documents, implementation plans, test results, and standard operating procedures.

• Certifications such as AWS Certified CloudOps Engineer, AWS Certified Solutions Architect, Microsoft Certified Azure Administrator, Red Hat Certified System Administrator, VMware Certified Professional, CompTIA Server+, or equivalent credentials.

• ITIL Foundation or higher certification.

• Strong skills in troubleshooting, analytical thinking, documentation, configuration management, and team collaboration.

• Ability to support after-hours outages, deployments, maintenance windows, upgrades, migrations, and component-refresh activities when necessary.

🏝️ Benefits

• Remote work arrangement.

• After-hours work may be required during outages, deployments, upgrades, maintenance windows, and component-refresh activities.

• Opportunity to support an active competitive government contract bid.

• Equal Employment Opportunity and Affirmative Action employer.