Cloud Operations Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Ensure seamless operation of services, maintaining high availability while being cost-effective.

• Monitor and address production issues with minimal or no impact on business operations.

• Manage and resolve Cloud Operations requests following established procedures.

• Support, enhance, and optimize production environments as part of a cloud engineering team.

• Conduct proactive maintenance of customer environments under support.

• Oversee application infrastructures across geographically diverse data centers.

• Collaborate with application teams to automate application setup, deployment, and configuration.

• Design technical solutions to automate workflows and enhance business processes.

• Monitor and optimize application infrastructure for performance, availability, and resource utilization.

• Engineer and deploy releases, enhancements, upgrades, and new applications in both non-production and production settings.

• Maintain internal tools, processes, and procedures while contributing to improvement strategies and roadmaps.

• Provide insights on scalability, capacity planning, and ensuring high availability.

• Partner with Architecture, Development, and Quality Assurance teams for technical planning.

• Serve as a subject matter expert on new features and enhancements and share insights with the team.

• Lead technical discussions and design initiatives for new projects.

• Identify opportunities for process improvements and enhance operational workflows with stakeholders.

• Transition from learning and shadowing in the first 30 days to independently managing Cloud Operations tasks by 90 days.

⛳️ Requirements

• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.

• 2–4 years of professional experience in a DevOps position.

• Prior experience with a client-facing product or service in a production environment.

• Familiarity with contemporary SaaS application architectures.

• Proficient in IaaS and cloud platforms like IBM Cloud, AWS, Azure, and Google Cloud Platform.

• Experience in automation and software development using Java, Python, Ruby, C/C++, or PL/SQL.

• Scripting expertise in PowerShell, BASH, or Python.

• Knowledge of configuration management tools such as Chef, Puppet, Ansible, and AWS CloudFormation.

• Strong technical background in Windows Server and Linux administration, including RedHat/CentOS and Ubuntu.

• Understanding of networking principles, firewalls, load balancers, hardware configurations, and database servers.

• Experience in implementing, delivering, and troubleshooting CI/CD build pipelines with Jenkins, Git, GitHub, and AWS integration.

• Familiarity with Docker and Kubernetes, including the implementation and troubleshooting of container applications.

• Experience in SQL and PostgreSQL server administration, backup/recovery, and T-SQL scripting.

• Strong knowledge of NewRelic and CloudWatch.

• Excellent troubleshooting and communication abilities.

• Proven capability to learn new technologies and frameworks.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans tailored to local needs.

• Paid time off and public holidays.

• Dedicated volunteer days.

• Learning days focused on continuous growth, skill development, and professional education.

• Compensation that reflects market standards and individual value.

• Retirement savings plans.

• Tuition reimbursement for ongoing education and professional development.

• Remote and hybrid work options available in most regions.

• Bonuses and commissions may be included for eligible sales positions.