Cloud Infrastructure Engineer I

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Engage in post-incident evaluations of significant incidents and assist in identifying action items to reduce downtime.

• Deploy and sustain distributed systems following security best practices.

• Aid in managing the Bank's cloud infrastructure services, which include software deployment, system configuration, administration, monitoring, incident resolution, and disaster recovery.

• Spot automation possibilities and advocate for continuous improvement.

• Provide support for various medium- to high-complexity systems or applications accommodating concurrent users.

• Create and update solution documentation.

• Design and oversee production monitoring tools, addressing performance and stability challenges.

• Develop and maintain automated monitoring and reporting solutions to assess cloud infrastructure health, performance, and cost efficiency.

• Supervise cloud infrastructure for enhancements in reliability and cost savings.

• Formulate and revise Standard Operating Procedures (SOPs) and knowledge articles for feature launches or major modifications.

• Conduct configuration management, review, and governance of cloud resources, including Identity and Access Management (IAM).

• Resolve issues during testing and production, addressing problems prior to deployment.

• Take part in disaster recovery planning and testing activities.

• Execute backup and recovery for cloud-hosted systems.

• Deliver Level 2 production support.

• Join routine on-call rotations.

• Promote knowledge sharing within the department.

• Keep abreast of current cloud trends and advancements.

• Contribute to cloud standards, best practices, and the organization's cloud capabilities.

• Investigate and encourage the adoption of cloud-native technologies.

• Comply with relevant federal and state laws, regulations, and anti-money laundering mandates.

• Complete necessary training and identify/report any suspicious activities.

⛳️ Requirements

• College degree or equivalent management/work experience (minimum 2 years), encompassing practical experience in Information Technology and IT Security.

• Familiarity with cloud-based enterprise infrastructure architecture and/or operations.

• Over 3 years of experience in architecting, designing, developing, and implementing cloud solutions.

• More than 3 years of experience in application design (e.g., web, client/server, COM+, etc.).

• Experience providing support for automation teams utilizing tools such as Terraform, Ansible, and Jenkins.

• Over 3 years of infrastructure experience, including monitoring, DNS, DHCP, backups, and disaster recovery.

• Strong comprehension of cloud technology and the Five Pillars of the Well-Architected Framework.

• Knowledge of networking and Internet protocols, including TCP/IP, DNS, SMTP, HTTP, and distributed networks.

• Understanding of information security/governance controls.

• Exceptional troubleshooting and analytical skills.

• Strong communication and organizational abilities.

• Capability to work autonomously and as part of a platform product team.

• Self-driven and results-oriented.

• Excellent customer service and stakeholder management skills.

• Preferred industry certifications related to Microsoft or AWS (e.g., AWS Certified Solutions Architect -- Associate).

• Terraform Associate Certification.

🏝️ Benefits

• Option for remote work.

• Full-time contract via a payroll platform.

• Flexible evening shift between 4:00 PM and 1:00 AM ET.