Cloud Infrastructure Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for escalations related to cloud services from customers and application teams.

• Oversee production infrastructure, proactively identifying, isolating, and resolving issues before they affect business operations.

• Execute automation scripts for operations related to cloud resources and operating systems.

• Take ownership of assigned tasks, respond swiftly to production incidents, adhere to troubleshooting and escalation protocols, and ensure service availability and uptime.

• Conduct rapid triage to assess the scope and business impact of cloud infrastructure issues.

• Gather and analyze system logs, network traces, and filesystem data.

• Perform fundamental Red Hat Linux LVM operations, analyze syslogs, and troubleshoot OS-level processes and services.

• Reach out to application owners or customers to obtain missing information.

• Isolate problems across application, operating system, and cloud infrastructure layers.

• Open and manage support cases with AWS and Azure as necessary.

• Prepare logs, evidence, and initial troubleshooting documentation for handoff to the senior L3 Infrastructure team when SLAs are not met.

• Utilize AI assistants and AIOps tools for log analysis, issue detection, summarization, troubleshooting, and evidence collection.

• Monitor AWS and Azure Backup status reports and execute AWS AMI and Azure image-based VM restorations.

• Design and maintain automation scripts in Bash, Python, and Ansible for data collection, filtering, troubleshooting, and evidence gathering.

• Provide support during off-hours, nights, or weekends for critical infrastructure incidents and escalations.

⛳️ Requirements

• Must be a U.S. Citizen with no dual citizenship.

• Security Clearance Level Required: Not Applicable.

• 1–3 years of progressive IT experience with hands-on involvement in cloud infrastructure administration and operational support.

• Strong administration skills in Red Hat Linux.

• Practical experience with core services of AWS and Azure.

• Proficiency in programming/scripting languages and automation tools such as Python, Bash, or Ansible.

• Ability to safely execute automation scripts for cloud resources and OS-level tasks, including understanding script inputs and outputs, workflow, and troubleshooting basic execution problems.

• Familiarity with AI tools for troubleshooting, log analysis, and infrastructure support.

• Willingness to actively troubleshoot issues, resolve problems in real-time, and communicate directly with stakeholders.

• Capability to adhere to established procedures, make sound decisions within defined guidelines, and recognize when to escalate issues to senior engineers.

• Eagerness to learn from senior engineers and gradually take on more complex technical responsibilities.

• Experience with AWS and Azure services, including EC2, Virtual Machines, AMI, Managed Images, VPC/VNet, subnets, security groups/NSGs, VPN, Direct Connect, ExpressRoute, load balancers, S3, EBS, EFS, Azure Blobs, Managed Disks, Vault, IAM policies, RBAC, Secret Keys, and backup/restore operations.

• Strong Red Hat Linux administration skills, encompassing LVM/filesystem management, system services and daemons, OS-level logging, performance tuning, and troubleshooting CPU/memory/IO issues.

🏝️ Benefits

• 100% paid Medical, Dental & Vision for our employees.

• 6% 401K match (Vested Immediately).

• 29 Days' PTO.

• Flexible Work Schedule.

• Tuition/Certification Reimbursement.

• Growth Opportunities within an Emerging Defense Company.