Cloud, DevOps, Integration Engineer

This is a fully remote position, open to applicants in Mauritius.

📋 Description

• Oversee and provide support for both production and non-production AWS environments, which encompass EC2, RDS, S3, Lambda, VPC, IAM, CloudWatch, AppFlow, ElastiCache, and associated services.

• Track the health, performance, availability, and costs of the infrastructure, addressing operational issues proactively to prevent user impact.

• Evaluate access controls, security groups, network settings, secrets management, backups, and disaster recovery plans.

• Streamline repetitive cloud, deployment, and operational tasks through Infrastructure as Code and scripting automation.

• Enhance reliability, security, and cost efficiency within AWS.

• Take ownership of operational support and continuous enhancement of integrations among Salesforce, AWS, learning platforms, databases, and various enterprise applications.

• Reverse-engineer and document existing integrations, Lambda functions, AppFlow processes, databases, and technical dependencies.

• Analyze failures across APIs, authentication processes, data mappings, scheduled jobs, event-driven workflows, and interconnected systems.

• Establish logging, monitoring, alerting, retry, reconciliation, and failure-handling protocols.

• Detect silent failures, incomplete data transfers, and recurrent incidents, implementing necessary corrective measures.

• Assess vendor-developed solutions for their supportability, security, maintainability, and technical debt considerations.

• Manage Salesforce deployments across development, testing, and production stages.

• Uphold source-driven development practices and Git-based version control.

• Construct and maintain CI/CD pipelines for Salesforce releases.

• Troubleshoot issues related to metadata, Apex, Lightning, Flow, permissions, and deployments.

• Provide support for Salesforce APIs, integration users, authentication, and platform limits.

• Collaborate with administrators, developers, and QA teams to enhance release quality and lessen manual deployment efforts.

• Keep architecture diagrams, integration inventories, operational runbooks, and recovery protocols up to date.

• Engage in incident management, root-cause analysis, and necessary corrective actions.

• Work alongside implementation partners during transitions, ensuring effective knowledge transfer to the internal team.

• Collaborate with the Platform Director, QA Lead, Salesforce team, functional teams, and business system leaders.

• Deliver technical updates, identify risks early, and manage issues until resolution.

• Comply with ALU’s safeguarding policy and uphold a zero-tolerance stance on safeguarding violations.

⛳️ Requirements

• Minimum of four years of experience in cloud engineering, DevOps, systems integration, or a related engineering field.

• Practical experience in supporting production AWS environments and services, including EC2, RDS, S3, Lambda, VPC, IAM, and CloudWatch.

• Extensive experience in troubleshooting integrations across APIs, cloud services, applications, databases, and authentication layers.

• Proven experience in building and maintaining CI/CD pipelines, utilizing Git-based source control, and following structured release processes.

• Proficient in Infrastructure as Code using tools like Terraform, CloudFormation, AWS CDK, or similar.

• Scripting proficiency in languages such as Python, JavaScript, TypeScript, Bash, or similar.

• Strong understanding of monitoring, logging, cloud security, backup, and disaster recovery methodologies.

• Capability to comprehend and enhance complex or poorly documented solutions.

• Excellent ownership, analytical problem-solving, and communication abilities.

• Hands-on experience with Salesforce CLI and Salesforce DevOps tools.

• Familiarity with Gearset, Copado, Flosum, or similar tools would be beneficial.

• Experience integrating Salesforce with AWS services, including AWS AppFlow, EventBridge, SQS, SNS, API Gateway, or containerized workloads; Salesforce Platform Events or Change Data Capture; automated testing tools such as Playwright; Student Information Systems, Canvas, or education technology environments; vendor-to-internal service transitions; and relevant AWS, Salesforce, or integration certifications would be advantageous.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary and performance-based bonuses.

• Opportunities for personal and professional development.

• Flexible working arrangements and a supportive work environment.