Senior Solutions Engineer

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Collaborate with Account Executives to qualify opportunities, conduct demonstrations, create Proof-of-Concepts, prepare RFPs, develop design documentation, and deliver technical presentations and enablement sessions.

• Drive technical and product sales by recommending best-practice solutions and advising customers on the effective use of Twilio APIs.

• Identify customer technical challenges and create, showcase, and present innovative solutions.

• Construct and execute interactive and intricate customer demonstrations of Twilio Communications Products.

• Cultivate trustworthy relationships with both technical and non-technical stakeholders within customer organizations.

• Detect and address customer and organizational issues effectively.

• Share insights, demonstration materials, and reusable presentations with the Presales Engineering community.

• Provide mentorship to less experienced Presales Engineers.

⛳️ Requirements

• Over 8 years of pre-sales experience in selling complex, technical products, or more than 10 years of professional experience in supporting technical products with customer-facing roles, especially in delivery or consulting.

• Exceptional communication and presentation abilities.

• Capable of conveying complex topics to diverse audience levels.

• Proficient in understanding customers’ communication needs and guiding them towards technical solutions.

• Prior software development experience or familiarity with backend technologies such as Java, C#, Node.js, Python, or PHP; web development, including JavaScript, HTML/CSS, React, Vue.js, or Angular; or REST APIs.

• Previous experience in Telecom, SIP, Contact Center, or Security sectors.

• Familiarity with sales methodologies.

• Bachelor’s and/or Master’s degree in a technical field or equivalent practical experience.

• Desired familiarity with cloud platforms and cloud application architecture.

• Experience working with customers in the DACH region is a plus.

• Proficiency in French, Spanish, or Italian is preferred.

🏝️ Benefits

• Competitive salary.

• Generous vacation policy.

• Extensive parental and wellness leave.

• Comprehensive healthcare coverage.

• Retirement savings plan.

• Support for volunteering and donations.