Closing Team Leader

This is a fully remote position, open to applicants in Turkey, +5 more countries.

📋 Description

• Assist in the daily operations of the Closing function from Clear-to-Close through to funding.

• Manage the distribution of workloads, prioritize tasks, and oversee deadlines for the Closing Team.

• Track closing pipelines, monitor team productivity, turnaround times, workload, and ensure compliance with SLAs.

• Offer guidance, coaching, training, onboarding, and operational support to members of the Closing team.

• Follow up on unresolved closing conditions, missing documents, and pending approvals.

• Examine closing packages and associated documentation for completeness, accuracy, and compliance.

• Ensure that loan documents, settlement statements, payoff documentation, closing instructions, and funding conditions are addressed prior to closing.

• Resolve routine closing issues while escalating complex exceptions as necessary.

• Collaborate with Underwriting, Credit, Processing, Valuations, Legal, Title, and Funding teams.

• Relay pipeline status, delays, risks, and operational concerns to management.

• Coordinate title clearance requirements, title commitments, title policies, lien searches, payoff information, vesting issues, and title exceptions.

• Support the protection of WBL's collateral interests and first-lien position.

• Communicate with closing attorneys, title companies, settlement agents, escrow providers, and other third-party partners.

• Follow up on outstanding documents, closing schedules, payoff statements, settlement figures, and transaction requirements.

• Monitor partner responsiveness and address recurring service issues.

• Adhere to SOPs, checklists, workflows, and documentation standards.

• Identify process gaps, recurring errors, workflow bottlenecks, and suggest improvements.

• Conduct quality checks and support corrective actions and process updates.

• Maintain accurate pipeline records, transaction notes, reports, and communication logs.

• Ensure that Closing activities comply with company policies, legal requirements, and investor mandates.

• Identify and escalate risks related to legal, title, documentation, lien, and collateral matters.

⛳️ Requirements

• Preferred: Bachelor's degree, Associate's degree, or equivalent relevant education and experience.

• Preferred: 5+ years of experience in mortgage or commercial lending closing, title, escrow, settlement, or related lending operations.

• Previous experience in providing daily guidance, training, workflow coordination, or operational support to team members.

• Experience in managing loan pipelines, closing deadlines, and service-level requirements.

• Experience in reviewing loan documentation, title commitments, settlement statements, payoff documentation, and closing requirements.

• Familiarity with coordinating efforts with closing attorneys, title companies, settlement agents, and internal lending departments.

• Proven ability to identify, troubleshoot, and escalate issues related to closing, title, documentation, and funding.

• Strong understanding of loan closing, title clearance, collateral documentation, and real estate-secured lending.

• Ability to manage workloads, prioritize deadlines, monitor SLAs, and handle high-volume pipelines.

• Excellent communication, organizational, and problem-solving skills, with attention to detail and a commitment to accuracy and timely execution.

• Preferred: Experience in commercial or private lending, Non-QM mortgage lending, MCA, title insurance, escrow, or settlement.

• Preferred: Experience with real estate-secured commercial loans and collaboration with Title and Funding teams.

• Previous roles as a Senior Closer, Closing Lead, Closing Supervisor, or in a similar leadership capacity are preferred.

• Knowledge of loan closing, settlement, funding, post-closing, and title clearance processes.

• Ability to review title commitments, lien searches, collateral documentation, loan documents, and settlement statements.

• Familiarity with lien priority, title defects, UCC filings, and relevant lending and real estate regulations, including TRID, RESPA, and TILA.

• Proficiency in loan origination systems, document management platforms, e-signature tools, and Microsoft Excel.

• Familiarity with title systems such as CSC and NETRO, as well as quality control, risk identification, and exception management.

• A stable and reliable internet connection.

• A professional and dedicated remote working setup.

• Ability to work effectively across a remote, multinational organization while maintaining confidentiality.

• Strong English communication skills, both written and verbal.

🏝️ Benefits

• Compensation in USD.

• Paid time off (PTO).

• Fully remote work environment.