Closing Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with external vendors while engaging with customers, addressing inquiries, and aiding in scheduling.

• Address customer questions promptly and effectively using ZenDesk, Amazon Connect, or other customer support platforms.

• Record and document issues, customer feedback, and complaints.

• Assist customers in navigating the application process as needed.

• Monitor customer experiences across both online and offline channels through logs, dashboards, and CRM systems.

⛳️ Requirements

• Proven experience in coordinating with third-party vendors.

• Significant background in customer service with direct interaction.

• Familiarity with loan origination processes.

• Experience in document management and knowledge of title processes.

• Understanding of loan documents, deeds, or related paperwork.

• Minimum of 2 years of experience managing a US Loan or Mortgage account, focusing on Loan Origination or Underwriting tasks.

• Background in customer-facing roles within a loan or mortgage environment.

• Excellent communication, teamwork, and problem-solving capabilities.

• High proficiency, speed, and accuracy in written communication.

• Clear and articulate English language skills.

• Strong organizational and time management skills.

• Familiarity with customer communication tools such as ZenDesk, task management applications, Google Drive, and email.

• Detail-oriented approach.

• Bachelor's Degree or equivalent work experience in financial services.

• Willingness to work US Pacific time from 9 AM to 6 PM with a 1-hour break.

• Must reside in the Philippines.

🏝️ Benefits

• Health Maintenance Organization (HMO) coverage.

• HMO coverage for dependents.

• Internet reimbursement.

• Paid Time Off (PTO).

• Laptop provided for work purposes.