Clinical Triage Nurse, RN

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Manage incoming sick calls from patients of the Medical Group.

• Evaluate patient symptoms and offer appropriate medical guidance.

• Assess the necessary level of care and coordinate with the care team.

• Analyze clinical test results and summarize findings to support providers.

• Prioritize and handle incoming phone calls, voicemails, and test results.

• Evaluate patients’ symptoms and medical history via phone using probing inquiries and the EMR.

• Utilize evidence-based guidelines to assess urgency and assign triage priority.

• Recognize crisis situations and connect patients with emergency services as per protocol.

• Educate patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and follow-up procedures.

• Conduct outbound calls to relay provider orders.

• Collaborate with care teams to complete patient follow-ups and enhance quality outcomes.

• Communicate with patients and families, addressing their concerns and providing emotional support.

• Analyze test-result data and relay needs, patterns, and variances to providers.

• Enter patient results and quality metrics following established protocols.

• Maintain empathetic written and verbal communication with care team members.

• Comply with company policies, quality standards, and productivity expectations.

• Identify, acknowledge, escalate, and address patient complaints, grievances, and concerns.

• Engage in assigned projects and initiatives aimed at quality improvement.

• Carry out additional tasks assigned by the Clinical Triage Manager and/or Director.

⛳️ Requirements

• Completion of an approved or accredited nursing education program as a Registered Nurse.

• A valid RN license that is current.

• Must secure and maintain RN licensure in all service states within 6 months of hire.

• Successful completion of required continuing education for nursing.

• Ability to act decisively and swiftly in urgent and emergency situations.

• Strong understanding of medical terminology and pharmaceuticals.

• Proven experience in managing multiple tasks simultaneously.

• Excellent communication skills, both written and verbal.

• Demonstrated proficiency in using electronic health records (EHR) systems.

• Effective communication skills with providers, patient care teams, patients, their family members, and facility staff.

• Capability to work remotely and independently.

• Knowledge of fundamental principles, practices, and techniques in primary healthcare.

• Strong organizational abilities and meticulous attention to detail.

• Skills in conflict resolution.

• Familiarity with Medicare and Medicaid insurances and programs is preferred.

• 2+ years of experience as an RN is preferred.

• Experience in a contact center setting is preferred.

• Nurse triage experience is preferred.

• Experience with Aprima (EHR) is preferred.

• Possession of a Multistate License (MSL) is preferred.

• Candidates may be required to undergo a background check in the state of Florida.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan (including company match).

• Reimbursement for Tuition, Professional License, and Certification.

• Paid Time Off, Holidays, and Volunteer Time Off.