Clinical Support Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide daily leadership, guidance, and direction to members of the Clinical Support team.

• Set expectations and oversee workload, productivity, quality, and service standards.

• Train and develop team members while delivering continuous feedback and coaching.

• Coordinate team coverage and manage workload distribution across designated facilities.

• Supervise administrative processes that support anesthesia providers and clinical operations.

• Collaborate with Clinical Services leadership to meet operational needs and resolve support-related concerns.

• Assist with site implementations, de-implementations, service expansions, and operational transitions.

• Oversee provider-related administrative tasks and ensure follow-up on pending items.

• Act as an escalation point for clinical support challenges.

• Aid in workforce planning, provider engagement, and operational reporting.

• Manage provider contractual modifications, separation procedures, and payroll inquiries.

• Track payroll issues and work towards resolution with Payroll, Human Resources, Clinical Services leadership, and other stakeholders.

• Facilitate the use of Workday, ServiceNow, QGenda, iPro, and other relevant systems.

• Assist with the administration and monitoring of 1099 and per diem provider agreements.

• Supervise provider contract renewals, usage, and necessary documentation.

• Coordinate provider information and documentation with Contracting, Credentialing, Clinical Services, and additional teams.

• Support clinical-related invoices, check requests, and administrative transactions.

• Ensure provider compliance with requirements, documentation, audit readiness, and compliance trends.

• Develop and maintain standardized workflows, procedures, job aids, and documentation.

• Identify opportunities for process enhancements, reduce manual tasks, improve accuracy, and elevate stakeholder experience.

• Monitor operational metrics and suggest improvements.

• Build relationships with providers, leadership, Scheduling, HR, Payroll, Compliance, Credentialing, Contracting, Finance, and other stakeholders.

• Communicate operational challenges, trends, risks, and status updates to leadership.

• Address provider and stakeholder inquiries promptly and professionally.

• Foster service excellence and responsiveness within Clinical Support.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or a related field preferred; equivalent combinations of education and relevant experience may be acceptable.

• Over 5 years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a similar environment.

• Previous experience in leading, supervising, or providing direction to administrative or operational support teams.

• Expertise in supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes.

• Strong organizational capabilities with the ability to manage various priorities and deadlines in a complex, fast-paced environment.

• Proven ability to identify issues, coordinate cross-functional solutions, and effectively escalate operational risks.

• Excellent written and verbal communication skills, capable of interacting effectively with clinical providers, leadership, and corporate support functions.

• Proficient in Microsoft Office applications and experienced in working with HRIS, workforce management, scheduling, or compliance systems.

• Background in supporting anesthesia, perioperative, physician practice, or other clinical operations.

• Familiarity with Workday, QGenda, iPro, and ServiceNow.

• Experience in supporting multi-site or regional healthcare operations.

• Demonstrated experience in process improvement, workflow standardization, and team development.

🏝️ Benefits

• Paid Time Off

• Health, life, vision, dental, disability, and AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Leadership and professional development opportunities