Clinical Specialist, TEG, Field Role

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Serve as the Clinical Advisor for the TEG product line to customers.

• Promote the use and growth of the TEG product line at current customer locations within the specified territory.

• Assist in account management and sales efforts by providing clinical education and continuous case support.

• Oversee the current TEG customer base in the territory and expand it through clinical education initiatives.

• Educate both new and existing customers on all product and clinical features of the TEG line.

• Ensure customers can safely and effectively utilize TEG equipment, software, and disposables, as well as interpret TEG results.

• Offer onsite assistance across laboratory, critical care, operating room, and various clinical applications.

• Build clinical expertise and facilitate standard-of-care adoption within accounts by utilizing CRM tools and market insights.

• Cultivate relationships with clinicians, deliver didactic education and grand rounds presentations, support cases, respond to end-user inquiries, and organize market development events.

• Visit hospital accounts to identify and train clinical champions while establishing connections with key decision-makers.

• Provide dedicated onsite support for new customers implementing TEG technology or additional assays, including support after regular hours.

• Investigate and address technical, operational, and clinical concerns from customers alongside cross-functional teams.

• Maintain records of customers and the territory in the CRM system.

• Support clinicians in VAD/ECMO, Trauma, CV, high-risk obstetrics, liver transplant, vascular, and critical care fields.

• Understand the competitive landscape and convert opportunities within existing accounts to grow TEG business.

• Collaborate with the Account Manager for key-account growth, forecasting, and business strategy.

• Provide assistance at regional and national trade shows.

• Stimulate demand for devices, software, and add-on device upgrades.

• Assist with laboratory installation, validation, verification, training, competency, SOP, IQCP, donor sourcing, logistics, ordering, and interfacing needs.

• Seek out and establish multi-level relationships, including C-level connections, within the territory.

• Engage in product development, market needs assessment, quality investigations, and launch activities while providing feedback to sales, marketing, and R&D.

⛳️ Requirements

• A Bachelor of Arts or Science degree is required.

• A Master of Arts, Science, or Business Administration in a science or medical-related field is preferred.

• A minimum of 3 years of experience in a relevant industry or clinical setting is required.

• Experience with complex medical devices and/or in a critical care environment is preferable.

• Proficiency in hemostasis management is necessary.

• Strong technical and clinical skills are essential.

• Ability to understand and train customers and users on TEG products is required.

• Capability to operate the TEG Analyzer, understand the application of results, and navigate the software is crucial.

• Residency in the Salt Lake City area is mandatory.

• Must be able to cover Utah, Boise, and Las Vegas.

• Willingness to travel up to 50% overnight is necessary.

• Ability to support clinicians in VAD/ECMO, Trauma, CV, high-risk obstetrics, liver transplant, vascular, and critical care fields is required.

🏝️ Benefits

• 401(k) with an employer match of up to 6% and no vesting period.

• Employee stock purchase plan.

• Flexible time off for salaried employees.

• Three to five weeks of vacation annually for hourly employees, depending on tenure.

• Up to 64 hours of paid sick time annually.

• Paid and/or floating holidays.

• Parental leave.

• Short- and long-term disability insurance.

• Tuition reimbursement.

• Health and welfare benefits.

• Discretionary annual bonus for non-sales positions.

• Sales incentive/commission for sales positions.

• Potential eligibility for the Company’s long-term incentive plan.

• Opportunities for professional growth and development.