Clinical Specialist, TEG

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the Clinical Advisor for the TEG product line to customers.

• Promote the utilization and growth of the TEG product line at current customer locations within the designated territory.

• Assist account management and sales by providing clinical education and continuous case support.

• Oversee the existing TEG customer base within the territory.

• Enhance product usage, expand the customer base, and drive revenue growth through clinical education initiatives.

• Educate both new and existing customers on all product and clinical features of the TEG line.

• Deliver onsite support in laboratory, critical care, and operating room environments.

• Ensure customers can effectively and safely use TEG equipment, software, and disposables, as well as interpret TEG results accurately.

• Cultivate clinical champions and establish relationships with key decision-makers at hospital accounts.

• Provide dedicated onsite assistance for new customers during go-live phases and additional assays, including after-hours support.

• Investigate and address technical, operational, and clinical concerns of customers in collaboration with cross-functional teams.

• Maintain records of customers and territory within the CRM tool.

• Support clinicians in VAD/ECMO, Trauma, CV, High-Risk Obstetrics, Liver Transplant, Vascular, and Critical Care.

• Understand competitive landscapes and convert existing account business to TEG solutions.

• Work in partnership with Account Managers on key-account growth, revenue forecasting, and strategic business planning.

• Provide support at regional and national trade shows.

• Stimulate demand for device and software upgrades, as well as additional devices.

• Aid in laboratory installation, validation, verification, training, competency assessment, SOP development, and IQCP creation.

• Build and nurture multi-level relationships, including C-level connections.

• Engage in product development, market needs assessment, quality investigations, and product launch activities.

• Offer feedback to Sales, Marketing, and R&D teams.

⛳️ Requirements

• A Bachelor of Arts or Science degree is required.

• A Master of Arts or Science or an MBA in a science or medical-related field is preferred.

• A minimum of 3 years of industry or clinically related experience, ideally in complex medical devices and/or critical care settings.

• Knowledge of hemostasis management is essential.

• Strong technical and clinical aptitude to train customers and users on products.

• Ability to operate the TEG® Analyzer, comprehend the application of results, and manipulate the software effectively.

• Must reside in the San Jose, CA area.

• Willingness to travel daily and commit to 15–20% overnight travel.

🏝️ Benefits

• Sales incentive (commission) as per applicable plan terms.

• Discretionary annual bonus for non-sales positions.

• Eligibility to participate in the Company’s long-term incentive plan.

• 401(k) plan with up to a 6% employer match and no vesting period.

• Employee stock purchase plan available.

• “Flexible time off” policy for salaried employees.

• Three to five weeks of annual vacation for hourly employees, depending on tenure.

• Up to 64 hours of paid sick time each year.

• Paid and/or floating holidays.

• Parental leave offered.

• Short- and long-term disability insurance provided.

• Tuition reimbursement available.

• Comprehensive health and welfare benefits.