Clinical Specialist

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Educate and assist organ retrieval and transplant teams in utilizing the OrganOx metra in accordance with company standards and protocols.

• Offer remote and on-site assistance while generally being on-call 24/7 for approximately 15 days each month, including weekends and holidays.

• Coordinate site initiation and refresher meetings, training sessions, and centralized training events.

• Communicate effectively and promptly with transplant teams, internal management, and colleagues.

• Develop and document case study reviews with support from senior colleagues.

• Assist managers, directors, and other internal personnel with various tasks when not on call.

• Engage in R&D activities within laboratory environments under the direction of management.

• Collaborate with liver transplant teams to gather data on perfused and preserved livers for a product performance and usage database.

• Participate in local, regional, national, and international meetings and conferences as a supporter, participant, or presenter.

• Foster and maintain positive working relationships with end users at all levels.

• Conduct administrative activities related to expenses, emails, and other forms of communication.

• Stay informed about relevant quality policies and systems.

• Adhere to work and quality procedures to ensure compliance with quality systems and deliver high-quality work.

• Travel globally, primarily across North America, to prominent transplant sites.

• Execute additional tasks as assigned by the Director of Clinical Support.

⛳️ Requirements

• Bachelor’s degree combined with equivalent medical experience.

• Over 3 years of experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.

• Must be highly adaptable and willing to provide support to sites as required throughout North America.

• Strong attention to detail along with exceptional organizational abilities.

• Proficient problem-solving skills.

• Excellent interpersonal and communication skills.

• Capability to work collaboratively and establish rapport with both internal and external contacts.

• Exceptional customer-facing abilities.

• Ability to maintain composure and professionalism under pressure.

• Capacity to thrive in a fast-paced, dynamic environment while managing multiple priorities.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Must be willing to travel up to 50% of the time.

• Must reside within one hour of a major airport.

• Must be available to work nights, weekends, holidays, and extended hours as necessary.

• Must be able to lift or move items weighing up to 50 pounds occasionally.

• Must successfully meet vendor credentialing requirements, routine background checks, and drug screening.

• Licensed RN, RT, RD, and/or a degree in a health science-related field (preferred).

• Experience in the pharmaceutical or medical device industry (preferred).

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Disability coverage.

• Flexible spending accounts.

• 401(k) retirement plan with company matching after 90 days.

• Paid time off.

• Holidays.

• Additional leave benefits.

• Employee discounts.

• Access to an onsite wellness facility.

• Support for work-life balance.

• Opportunities for ongoing professional development.

• Remote work arrangement.