Clinical Services Manager – Field Ride

This is a fully remote position, open to applicants in Washington.

📋 Description

• Establish and nurture relationships with endocrinologists, primary care practitioners, and diabetes management teams.

• Provide education to healthcare professionals regarding diabetes management, technologies, and treatment methodologies.

• Engage in local diabetes community events and initiatives.

• Organize and conduct tailored patient training sessions on Insulet products.

• Evaluate patient requirements and tailor training programs accordingly.

• Offer continuous support, follow-up consultations, and troubleshooting assistance.

• Ensure patient training is aligned with the clinical treatment plans of healthcare providers.

• Clarify device features, functionalities, and best practices.

• Assess and recommend Certified Pod Trainers for consultant positions.

• Provide Certified Pod Trainers with updates on products and clinical resources.

• Utilize data sources to guide educational strategies and team initiatives.

• Maintain Salesforce and other data management systems to track training metrics.

• Oversee administrative operations while adhering to budget constraints.

• Advocate for insulin pump therapy to both providers and patients.

• Collaborate with territory partners to meet collective sales objectives.

• Leverage patient success stories and clinical selling techniques to enhance product adoption.

• Carry out field sales activities in line with promotional guidelines.

⛳️ Requirements

• Associate degree.

• Minimum of 2 years of relevant clinical experience.

• Up-to-date professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical qualifications.

• State licensure as mandated by state regulations.

• Valid driver's license.

• Exceptional oral and written communication skills.

• Strong skills in influencing and collaboration.

• Proven ability to educate both providers and patients in a clinical environment.

• Capacity to resolve complex issues and take appropriate actions.

• Ability to implement territory business strategies effectively.

• Proficient in large data systems and personal devices, including insulin pumps and continuous glucose monitors.

• Must reside within the designated geographic area of the assigned territory.

• Willingness to travel regularly by car within a specified geographic region.

• Ability to lift, carry, and transport up to 30 lbs. of professional sales samples and materials.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off (PTO).

• Additional wellness programs for employees.

• Eligibility for incentive compensation.