Clinical Services Director – Texas

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Take charge of the cadence and accountability framework for NAPA client relationships.

• Monitor and document client engagement activities while ensuring precise CRM records are maintained.

• Identify risks of client dissatisfaction, engagement challenges, and gaps in relationship cadence.

• Create materials and briefings for executive discussions and client meetings.

• Act as the primary point of resolution for operational challenges, including staffing, payroll, scheduling, credentialing, and compliance.

• Foster accountability across RCM, HR, Talent Acquisition, and Quality shared services.

• Elevate issues beyond the decision-making scope to the Regional Vice President.

• Champion the interests of clinicians and collaborate on recruitment, onboarding, credentialing, engagement, and retention efforts.

• Engage in candidate interviews and provide exceptional onboarding support.

• Track trends in premium pay, vacancy rates, and reliance on locum tenens.

• Offer operational and relational support to Regional Vice Presidents.

• Prepare briefing documents, financial summaries, and materials for meetings.

• Participate in FORC preparation, monthly financial assessments, and regional initiatives.

• Develop structured recommendations for unresolved issues.

• Identify and cultivate expansion opportunities within designated client accounts.

• Formulate strategic plans for cross-credentialing and market-based clinical teams.

• Monitor competitive dynamics and highlight potential threats and opportunities.

• Assist with new site launches, HyperCare transitions, and escalated client satisfaction scenarios.

• Ensure the effectiveness of clinical schedules in assigned markets while sharing accountability for operational standards.

• Maintain complete P&L ownership for the designated market.

• Function within a matrixed environment of clinical and operational leadership and centralized service delivery leadership.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related discipline.

• MBA or equivalent is preferred.

• Over 5 years of progressive experience in healthcare operations, account management, or clinical services administration, ideally within an anesthesia or physician practice management setting.

• Proven success in managing intricate client relationships and achieving measurable retention or satisfaction outcomes.

• Strong financial acumen, including the ability to interpret site-level P&Ls, recognize performance discrepancies, and communicate financial risks effectively.

• Experience in coordinating clinician recruitment, credentialing, and onboarding processes in a multi-site healthcare context.

• Outstanding interpersonal, written, and verbal communication skills with a demonstrated ability to establish trust with clinicians, hospital administrators, and executive stakeholders.

• Willingness and capability to travel frequently, with an expected travel rate of 30–50% based on market portfolio.

• Practical experience with clinical operations systems, including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM systems (Microsoft Dynamics preferred).

• Experience in supporting or leading new site implementations in a healthcare services environment.

• Familiarity with various types of client contractual agreements.

🏝️ Benefits

• Paid Time Off

• Health insurance

• Life insurance

• Vision insurance

• Dental insurance

• Disability insurance

• AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Opportunities for leadership and professional development

• Remote-first work arrangement

• Travel-related work opportunities