Clinical Services Director

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage the cadence and accountability framework for NAPA client relationships.

• Monitor and record client engagement activities along with CRM documentation.

• Identify risks related to client dissatisfaction and prepare materials and briefings for executive meetings.

• Act as the primary point of contact for resolving daily operational issues in designated markets.

• Ensure accountability across RCM, HR, Talent Acquisition, and Quality shared services.

• Elevate issues that fall outside the role’s decision-making authority to the RVP.

• Advocate for clinicians while collaborating on recruitment, onboarding, credentialing, and engagement initiatives.

• Engage in interviewing candidates and provide exceptional onboarding support.

• Monitor premium pay, vacancy trends, locum reliance, staffing models, and associated risks at the model level.

• Offer operational and relational capacity support to Regional Vice Presidents.

• Create briefing materials, financial summaries, and prepare for client meetings.

• Participate in strategic engagements, contribute to FORC preparation, monthly financial reviews, and regional initiatives.

• Develop structured recommendations for unresolved issues.

• Identify and cultivate expansion opportunities within assigned client accounts.

• Formulate strategic plans for cross-credentialing and market-based clinical teams.

• Highlight opportunities related to new service lines, ASC development, volume growth, and contract expansion.

• Monitor competitive dynamics and alert on potential threats and opportunities.

• Provide support across multiple markets based on necessity and strategic priorities.

• Ensure meaningful interactions with clients and clinicians through intentional, planned travel.

• Hold full P&L responsibility for the assigned market.

• Collaborate within clinical and operational leadership frameworks and centralized service delivery teams.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related discipline.

• MBA or equivalent preferred.

• Minimum of 5 years of progressive experience in healthcare operations, account management, or clinical services administration, ideally within an anesthesia or physician practice management setting.

• Proven track record of managing complex client relationships and achieving measurable retention or satisfaction outcomes.

• Strong financial acumen, including the ability to interpret site-level P&Ls, recognize performance variances, and communicate financial risks effectively.

• Experience in coordinating clinician recruitment, credentialing, and onboarding processes in a multi-site healthcare context.

• Exceptional interpersonal, written, and verbal communication abilities with a demonstrated capacity to build trust with clinicians, hospital administrators, and executive stakeholders.

• Willingness and capacity for frequent travel, estimated at 30–50% based on market portfolio.

• Preferred: hands-on experience with clinical operations systems such as Qgenda, iPro, and Microsoft Dynamics.

• Experience in supporting or leading new site implementations in a healthcare services environment.

• Familiarity with various types of client contractual agreements.

🏝️ Benefits

• Paid Time Off

• Health insurance

• Life insurance

• Vision insurance

• Dental insurance

• Disability insurance

• AD&D insurance

• Flexible Spending Accounts

• Health Savings Accounts

• 401(k)

• Leadership and professional development opportunities

• Competitive salary, benefits, and paid time off