Clinical Services Director

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of the cadence and accountability framework for NAPA client relationships.

• Monitor and document client engagement activities while ensuring precise CRM records are maintained.

• Identify potential risks of client dissatisfaction, engagement challenges, and declining meeting frequencies.

• Create materials and briefings for discussions with executives and meetings with clients.

• Address daily operational challenges, including staffing shortages, payroll discrepancies, scheduling inaccuracies, credentialing coordination, and compliance escalations.

• Foster accountability across RCM, HR, Talent Acquisition, and Quality shared services.

• Champion clinicians and facilitate recruitment, onboarding, credentialing, interviewing, and engagement efforts.

• Monitor premium pay factors, vacancy trends, reliance on locum tenens, staffing models, and operational risks.

• Offer operational and relational capacity support to Regional Vice Presidents.

• Prepare briefing documents, financial summaries, and client meeting agendas.

• Contribute to FORC preparations, monthly financial assessments, and regional initiatives.

• Identify expansion opportunities, cross-credentialing strategies, and plans for new service lines, ASC development, volume growth, or contract enhancements.

• Keep track of competitive dynamics and highlight potential threats and opportunities.

• Provide assistance to multiple nationally assigned markets as needed and based on strategic priorities.

• Attain significant client and clinician interaction through intentional and planned travel.

• Maintain full P&L responsibility for the designated market and collaborate with clinical, operational, and centralized service leadership.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related discipline.

• Over 5 years of progressive experience in healthcare operations, account management, or clinical services administration, ideally within an anesthesia or physician practice management setting.

• Proven history of managing intricate client relationships and achieving measurable retention or satisfaction results.

• Strong financial acumen, including the ability to interpret site-level P&Ls, recognize performance variances, and clearly communicate financial risks.

• Experience in coordinating clinician recruitment, credentialing, and onboarding processes in a multi-site healthcare environment.

• Excellent interpersonal, written, and verbal communication skills, with a proven ability to establish trust with clinicians, hospital administrators, and executive stakeholders.

• Willingness and capacity to travel frequently, with an expected travel commitment of 30–50% based on market portfolio.

• Practical experience with clinical operations systems, including scheduling platforms (preferably Qgenda), practice management tools (preferably iPro), and CRM systems (preferably Microsoft Dynamics).

• Experience in supporting or leading the implementation of new sites within a healthcare services context.

• Familiarity with various types of client contractual agreements.

🏝️ Benefits

• Paid Time Off

• Health, life, vision, dental, disability, and AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Leadership and professional development opportunities